Customer Service Representative

David's Bridal; Tyler (TX); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Team bonus

Generous team member discount

Vision care

Pet insurance

401K Program

Pet Insurance

Job summary

A retail company specializing in bridal wear is seeking a Customer Service Representative in Tyler, Texas. The ideal candidate will provide exceptional service and maintain strong relationships with customers. Responsibilities include interacting through various channels, managing customer flow, and promoting alteration services. This part-time role offers competitive pay and several benefits, including a team bonus and discounts for various services.

Qualifications

• 1-2 years prior retail experience in an apparel, service, or specialty store environment.

Responsibilities

• Interacting with customers to deliver a Five-Star Customer Service Experience.
• Managing customer flow and resolving conflicts.
• Maintaining store standards and supporting customers emotionally.
• Provide exceptional service to multiple customers and support store goals.
• Address customer concerns and escalate when needed in partnership with leadership.
• Promote alteration services and personalization options.
• Maintain store standards and dress code; ensure a polished shopping experience.
• Respond promptly to inquiries with product and service information.
• Build long-term relationships to meet customer satisfaction and loyalty.
• Assist with inventory procedures, orders, receiving, and quality checks.
• Support cash wrap processes and process transactions accurately.

Skills

Customer service skills

Communication skills

Problem-solving skills

Ability to work in a team

Inventory management

Education

High school diploma or equivalent

Job description

Join to apply for the Customer Service Representative role at David's Bridal

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience.

Essential Job Functions

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
• Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alteration services and personalization options.
• Maintain store-standards to support a flawless shopping experience.
• Maintain a high standard of dress to meet the Dress Code policy.
• Respond promptly to all customer questions providing product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
• Assist with all sales promotions and visual updates.
• Other duties as assigned.

Physical Demands

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.

Education & Credentials

• High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

Part Time Benefits Include

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet – Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at [e-mail] or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.