Customer Service Representative

David's Bridal; Murrieta (CA); On-site; USD 23,419 - 28,929; Part time

Benefits offered by this job

Team Bonus

Generous Team Member Discount

401K Program

Vision Care

Pet Insurance

Job summary

A leading bridal shop in Murrieta is seeking a Customer Service Representative to welcome customers, manage interactions and provide exemplary service. Candidates should have a high school diploma and prior retail experience. The role offers competitive pay and various part-time benefits including discounts and a 401K program.

Qualifications

• 1-2 years of retail experience in apparel, service, or a specialty store environment.

Responsibilities

• Welcome customers with enthusiasm through phone, chats, and in person.
• Use systems to manage customer flow and deliver excellent service.
• Address customer concerns proactively and know when to escalate.

Skills

Customer service skills

Problem-solving

Communication

Education

High school diploma or equivalent

Job description

Overview

Join to apply for the Customer Service Representative role at David's Bridal.

We empower our customers and our employees to stay true to their dreams—whether that means the wedding dress that matches a personal style or the career that is a perfect fit. Join a company that dominates the category and cares for customers with strong service scores in retail.

We make dreams happen—apply today!

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person. Communicate clearly and concisely by adapting your style to suit the customer; problem solve, demonstrate excellent phone skills, and resolve conflicts.
• Use all systems to manage the customer flow and deliver a Five-Star Customer Service experience.
• Maintain service vows: Be Prepared, Welcoming, Meet Needs, and Be There for all customers, including completing operational checklist tasks and meeting emotional and practical customer needs.
• Provide an exceptional service experience to multiple customers at one time and contribute to the store's Five-Star Customer Service achievement.
• Proactively address customer concerns with confidence. Know when to escalate and partner with the leadership team.
• Explain how alterations can play a role in perfecting the dress for her event in partnership with Alterations; promote all alteration services and personalization options.
• Maintain store standards to support a flawless shopping experience and uphold a professional dress code policy.
• Respond promptly to all customer questions with product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
• Support cash wrap processes and complete transactions accurately to help every customer feel celebrated.
• Assist with sales promotions and visual updates.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent; 1-2 years of prior retail experience in apparel, service, or a specialty store environment.

Physical Demands

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods. Able to reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; talk to and hear customers. May occasionally lift up to 25 pounds. Must be able to see up close and at a distance and use peripheral vision and depth perception. Must be able to read and use a computer, electronic devices, and phones for long periods.

Part Time Benefits Include

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet – Get Paid Early
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances – Critical Illness, Hospital Indemnity, and Accidental Injury
• 401K Program
• Discounts for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

Salary

The starting rate of pay offered varies based on factors including position offered, location, training, and experience. The base pay range of $17-21/hr is specific to the state this role is posted in and may not be applicable to other locations.

At David’s Bridal, it is rare for an individual to be hired at the high end of the range; compensation decisions depend on the details of each position and candidate.

Other

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David’s Bridal is an equal opportunity employer. We encourage applications from all qualified candidates and support reasonable accommodations during the application process. For accommodations, contact Human Resources at [e-mail] or 610.943.5048.