Customer Service

upcdisplays; Madison (WI); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

401(k)

Paid Time Off (PTO)

Health insurance benefits

Paid holidays

Job summary

Universal Presentation Concepts (UPC) is seeking a Customer Service Associate to be the frontline contact for external customers, handling product, order, shipping, and service information.

The role emphasizes friendly, professional communication with customers and staff, building relationships to drive new and repeat business, and strong Excel/Office skills along with ERP experience such as Odoo.

Qualifications

• High School Diploma required; minimum 2 years in customer service or related role.
• Extremely detail oriented with excellent written and verbal communication skills.
• Ability to handle a fast-paced, dynamic work environment, deadlines, and respond with minimal direction.
• Excellent computer skills with proficiency in Microsoft Suite, Excel, Word.

Responsibilities

• The Customer Service Associate serves as frontline and first contact for external customers and provides product, order, shipping, and service information.
• Builds relationships with customers to encourage new and repeat business opportunities.
• Handles administrative duties that facilitate the order entry process.
• Maintains knowledge of UPC products to assist customers effectively.

Skills

Customer service

Excel

ERP systems

Microsoft Office

Education

High School Diploma

Tools

Odoo

Job description

About UPC

UPC has been designing and manufacturing retail store fixtures and point-of-purchase displays in Madison, Wisconsin, for almost 50 years, since 1978. Started as a family business, we have grown and have established ourselves worldwide. We are employee centric and are looking for strong candidates and long-term commitments. Our employee's tenure says it all!

UPC is looking for dedicated and experienced employees for

Administrative, Design, Engineering and all levels of manufacturing.

Please apply to our team.

Position Summary

• The Customer Service Associate serves as the frontline and first point of contact for external customers. UPC prides themselves on excellent customer service.
• It is critical that this role always conducts friendly, professional, and prompt communication both with external customers and internal staff.
• This role serves customers daily by providing product, order, shipping, and service information. The Customer Service Associate should build relationships with customers to encourage new and repeat business opportunities.
• Position requires thorough knowledge of UPC products within the first few months of employment.
• Customer Service Associates handle all administrative duties that facilitate the order entry process.

Facility Equipment & Work Environment

• Office Environment
• Skilled in Microsoft Office, Word, Excel, Adobe, Etc
• Multi-line phone system
• Copy Machine
• ERP experience helpful

Education & Experience

• High School Diploma or equivalent required. Minimum 2 years of experience in customer service or related role.
• Extremely detail oriented, excellent written and verbal communication skills are a must.
• Ability to handle a fast-paced, dynamic work environment, stressful situations, and deadline pressures as well as plan and carry out responsibilities with minimal direction.
• Excellent computer skills and proficiency operating Microsoft Suite, with an emphasis on Excel, Office and Word.
• Must have a strong aptitude working in an ERP, such as Odoo, or other related systems.
• Must have the ability to learn and master UPC's internal order entry system.

Benefits

• 401(k)
• Paid Time Off (PTO)
• Health insurance benefits
• Paid holidays
• And more

FOR MORE INFORMATION, PLEASE REFER TO UPC WEBSITE, www.upcdisplays.com or contact us in the following way:

Phone: [phone]

Fax: [phone]

Email: [e-mail]

Universal Presentation Concepts (UPC) is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs.