Customer Service

Manpower, Inc.; Lake Wales (FL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

Manpower Group client in Lake Wales, FL is seeking a Customer Service/Parts Representative to support the Parts & Service Department. You will be the main contact for customers ordering parts or service for their trucks and coordinate parts arrival for scheduled repairs.

The role requires 2+ years in parts sales or service writing, familiarity with ERP systems, and a high school diploma. You will use ERP and inventory software to process orders, quotes, and invoices, while answering inquiries

Qualifications

• High school diploma or GED required; technical or trade certification in diesel mechanics/heavy equipment is a plus.
• 2+ years of experience in parts sales, automotive/equipment service writing, or a commercial parts counter role.
• Familiarity with ERP systems.

Responsibilities

• Be the main point of contact for customers needing to order parts or service for their trucks.
• Assist in identifying specialized hydraulic and mechanical grapple truck components and help customers find the correct replacement parts.
• Formulate and process parts sales orders, quotes, and invoices using inventory and ERP software.
• Greet customers and respond to inbound phone calls and email inquiries regarding repair estimates, parts availability, and service statuses.
• Open, track, and close repair orders (ROs) while ensuring labor and part estimates are clearly broken down for customers and shop foremen.

Skills

Communication skills

Multitasking

Customer service

Education

High School Diploma or GED

Tools

ERP Systems

Inventory/Accounting software (Windows)

Job description

Our client, an industrial truck manufactureris seeking a Customer Service/Parts Representatitveto join their team. THis positionwill be part of the Parts & Service Department supporting the Parts Sales / Service Advisor function. The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced repair environment, which will align successfully in the organization.

Job Title: Customer Service
Dept - Parts and Sales

Location: Lake Wales, FL

Pay Range: $23

Shift: 8AM - 5:00PM

What's the Job?

• Be the main point of contact for customers needing to order parts or service for their trucks
• Assist in identifying specialized hydraulic and mechanical grapple truck components and help customers find the correct replacement parts.
• Formulate and process parts sales orders, quotes, and invoices using inventory and ERP software.
• Greet customers and respond to inbound phone calls and email inquiries regarding repair estimates, parts availability, and service statuses.
• Open, track, and close repair orders (ROs) while ensuring labor and part estimates are clearly broken down for customers and shop foremen.

What's Needed?

• High school diploma or GED equivalent; technical or trade certification in diesel mechanics/heavy equipment is a plus.
• 2+ years of experience in parts sales, automotive/equipment service writing, or a commercial parts counter role.
• Familiarity with ERP systems.
• Proficiency with parts lookup catalogs, cross-reference software, and Windows-based inventory/accounting programs.

What's in it for me?

• Be the key liaison between customers and the shop by coordinating parts arrival for scheduled repairs.
• Use your technical knowledge to solve real-world parts and service challenges, including special orders and back-ordered components.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.