Service and Parts Advisor

Truck Service Inc.; Valley View (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Employee Well-Being Program

Job summary

Truck Service, Inc is seeking a Service and Parts Advisor in Valley View, OH. The role involves estimating, scheduling, and billing for heavy and medium duty vehicles, with a strong emphasis on parts sales and customer service.

Responsibilities include creating detailed repair orders, communicating with customers and technicians, and ensuring accurate billing while maintaining showroom standards and inventory control.

Qualifications

• Automotive/heavy truck customer service experience preferred.
• Average PC skills for email, documents, and internet navigation.
• Customer service oriented with focus on positive customer experience.
• Effective time management and organization.

Responsibilities

• Answer phone calls and greet customers in showroom.
• Create repair orders and estimates for service and parts.
• Identify and source parts for repair work and manage inventory.
• Communicate with customers and technicians to ensure schedule adherence.
• Process payments and assist with invoicing and warranties.
• Maintain a clean and organized showroom and counter area.

Skills

Automotive customer service

Communication

Phone & in-person service

Time management

Education

High School Diploma

Tools

Shop management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service and Parts Advisor

E.A.B. Truck Service, Valley View, OH, US

30+ days ago Requisition ID: 1010

Salary Range: $55,000.00 To $65,000.00 Annually

Job Description

Our Service and Parts Advisor's primary responsibilities include estimating, scheduling, managing, and billing service and repair work including parts for heavy and medium duty vehicles as well as counter parts sales.

• Pay: Salary, based on experience and qualifications


• Shift: Weekday, Monday through Friday, 7:30 am - 5:00 pm

About Us

Truck Service, Inc provides medium and heavy-duty vehicle repair, service, and parts for all makes and models with multiple locations in Indiana, Ohio, and Florida. We pride ourselves in customer service and being experts especially in heavy-duty suspension, brakes, and steering systems. Our customers include owner-operators, fleets, refuse, schools, construction, emergency services, government agencies, and more with vehicles such as Class 3-8 trucks (semi's, fire trucks, dump trucks, box trucks, refuse trucks, etc), buses, recreational vehicles (RVs), trailers, and pick-up trucks.

Learn more about us at www.CallTruckService.com

Duties and Responsibilities

• Support a safety-first culture, SAFETY IS NO ACCIDENT


• Positively, professionally, and effectively communicate with customers, suppliers, team members, and management


• Answer phone calls, assist callers, direct calls, and take messages


• Greet customers in showroom and assist or direct as appropriate


• Perform thorough vehicle intake by gathering all necessary customer, vehicle, and requested service information


• Create detailed repair orders and estimates


• Proactive and regular communication throughout jobs with customer, technicians, and General and/or Service Manager


• Assist General Manager and/or Service Manager with assigning repair orders to technicians


• Work with General Manager, Service Manager, and/or other Service Advisors to manage the schedule and job board to ensure workflow to meet customer expectations


• Identify, source, and manage parts for repair work


• Ensure quality control inspections are completed and signed-off on every vehicle


• Ensure all parts and labor billing are complete, accurate, and timely


• Process payments including charge account, credit card, cash, and check


• Customer follow-up to confirm complete customer satisfaction, retorque reminders, and/or discuss deferred repairs


• Assist customers by phone, email, or in person with parts needs including answering questions, identifying, quotes, verifying inventory availability, ordering from suppliers, invoicing, processing payments, returns, and warranties


• Assist with inventory management such as creating accurate purchase orders, receiving, inter-branch orders, cycle counts, etc


• Assist with merchandising and stocking the showroom


• Basic housekeeping of showroom and counter areas


• Become proficient with the shop management software and PC skills (email, documents, internet navigations) as it relates the to the duties and responsibilities


• Maintain a clean and organized work area

Qualifications

• Automotive and/or heavy truck customer service experience, 2 years preferred


• Average PC skills for email, documents, and internet navigation


• Customer service oriented and a focus on the positive customer experience


• Effective time management


• ASE certifications or willing to obtain (bonus for each obtained)


• Deadline and detail-oriented


• Valid Driver's License (Required)


• United States work authorization (Required)


• GED, High School Degree, or College Degree (NOT REQUIRED)


• Health Insurance


• Vision Insurance


• Employer Paid Basic Life Insurance


• Employee Health and Well-Being Assistance Program