Parts Expert - Call Center

Transwest Inc

Brighton (CO)

On-site

USD 36,000 - 47,000

Full time

8 days ago

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Benefits offered by this job

Health Insurance

401(k) with company match

HSA/FSA

Paid Time Off

Employee Car Discount Program

Job summary

Transwest Inc. is seeking a Call Center Parts Expert to handle retail, commercial, and industrial sales of transportation products via phone and email. This role emphasizes excellent customer service, cross-selling, and staying familiar with inventory and merchandising programs.

The position is in-office with collaboration and mentorship within an assigned office space within 50 miles of the employee's residence; hybrid or remote options may be considered at management discretion.

Qualifications

High school diploma or equivalent.
Valid driver's license and MVR in good standing.
Direct industry experience selling medium- and heavy-duty truck parts.
Knowledge of computers.
Knowledge of diesel engines, drive train, and suspensions.
Excellent verbal and communication skills.
Provide outstanding customer service.
Detail oriented.
Ability to understand vague and implicit instructions and react favorably.

Responsibilities

Respond to customer inquiries for parts sales via phone, email and other approved methods.
Drive sales growth by cross-selling and add-on sales.
Provide prompt, courteous and accurate service to customers.
Engage customers with product knowledge to drive sales.
Follow-up on customer orders and resolve problems to customer satisfaction.
Utilize company systems to process orders timely and accurately.
Maintain familiarity with inventory products and merchandising programs.

Skills

Customer service

Sales experience - parts

Communication skills

Diesel engines knowledge

Computer literacy

Driver's license

Education

High school diploma

Driver's license and MVR in good standing

Tools

CRM software

Inventory systems

Job description

Description

Transwest has an opportunity for a Call Center Parts Expert who will be responsible for the retail, commercial and industrial sales of transportation products and services to retail customers via phone, email and other company approved methods of communication. This is an ideal opportunity for a candidate with heavy duty, medium duty, and trailer parts experience who has excellent customer service skills to join our Parts Expert team. The Parts Expert must be a good steward for Transwest, cross-sell departments, utilize and manage all company resources, meet departmental objectives and be above all reproach.

Position is classified as an in-office role for collaboration, connectivity, innovation, mentorship, and skill development when supported by Transwest assigned office space within 50 miles of the employee's primary residence. Opportunities for a hybrid or remote work outside the defined area are under management discretion and are not based on any one factor.

Schedule shifts will be determined by your direct supervisor and are subject to change at any time with or without prior notice in support of servicing customer expectations at the sole discretion of Transwest.

WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:

Medical, Dental, and Vision Insurance
Life (Voluntary and Employer Paid) and Disability Insurance
401(K) with company match beginning with your first contribution.
HSA and/or FSA, as applicable
Paid Time Off, Sick Time, and Company Paid Holidays
Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

Respond to customer inquiries for parts sales via phone, email and other company approved methods of customer communication.
Listen, exhibit energy and project a genuine willingness to assist.
Effectively communicate with clientele to ensure objective, ask pertinent open-ended questions and provide information to assist customers and ensure that we provide the highest level of customer satisfaction.
Drive sales growth by cross-selling, add on sales and exceptional customer service.
Provide prompt, courteous and accurate service to customers.
Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
Being processed focused on recording departmental data; i.e. lost sales.
Answer telephones professionally and pleasantly.
Follow-up on customer orders and resolve problems with the customer's satisfaction.
Communicate often and timely with customers and associates.
Resolve problems, handle conflict and make effective decisions.
Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
Maintain familiarity with all inventory products and merchandising programs and ordering systems.
Provide trouble-shooting support and service to customers experiencing problems in the field and selling repair parts as needed.
Document customer quality issues as they arise and work with the team to resolve issues in a cost-effective and expeditious manner.
Utilize company information systems to process orders timely and accurately.
Understand dealership credit policies.
Set an example of professionalism and positive attitude including a neat, orderly, safe work environment.
Other duties as assigned by the manager.

Requirements

WORK ENVIRONMENT & PHYSICAL ABILITIES:

Activities require a full range of body motion including handling and lifting, manual and finger dexterity and eye-hand coordination.
The position may require standing, balancing, bending or stooping for prolonged periods of time.
The position requires vision and hearing within normal range.
Requires the ability to work under stressful conditions or irregular hours.
Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
Ability to communicate by providing verbal feedback in a professional manner.
Ability to receive and analyze data and input into the computer.
Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

High school diploma or equivalent.
Valid Driver's License and MVR in good standing.
Direct industry experiences selling medium and heavy-duty truck parts through distribution and/or directly to the end user.
Knowledge of computers is a must.
Knowledge of diesel engines, gas engines, drive train, and suspensions.
Excellent verbal and communication skills.
Provide outstanding customer service.
Detail oriented.
Ability to understand vague and implicit instructions and react favorably in all work situations.
They must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations.
Able to resolve problems, handle conflict and make effective decisions under pressure. They must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion.
Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans.
They must be able to understand people and be able to communicate effectively with them.
Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.