Customer Service

Specialty Distribution Group LLC; Kennewick (WA); On-site; USD 27,552 - 55,104; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Paid Holidays and PTO

Flexible Spending Accounts

Health Savings Account

Job summary

Specialty Distribution Group LLC in Kennewick, WA is seeking a customer service professional to serve as the key branch contact for order support and product information. You will collaborate with Outside Sales Reps, Production Personnel, Inside Sales, Credit, and Delivery to support the order fulfillment process.

The role emphasizes world-class service, problem solving, and accurate order processing, with a personable and engaging demeanor.

Qualifications

• Minimum of 18 years of age.
• Valid driver’s license if operating a vehicle for company purposes.
• 1–2 years of experience in a customer service role.
• Basic math calculation skills.
• Personable, enthusiastic, and engaging personality.
• Excellent verbal and written communication skills.

Responsibilities

• Maintain a positive rapport with customers, providing world‑class service.
• Use exemplary customer service, analytics, and problem‑solving skills.
• Process and review dealer orders, requests, and system‑generated acknowledgements using proficient computer skills.
• Perform any other duties, tasks or responsibilities as assigned.

Skills

Customer service

Communication

Problem solving

Math skills

Job description

About SPI

Are you looking for a career with an industry leader that drives the future of energy‑efficient insulation and building material products? SPI is recognized as a "Great Place to Work" and values integrity, innovation, and inclusivity. We reward contributions and encourage you to take ownership of your career.

Job Description

In this role you will serve as the key customer contact for our branch, providing order support and product information. You will work closely with Outside Sales Reps, Production Personnel, Inside Sales, Credit and Delivery to support the order fulfillment process.

Responsibilities

• Maintain a positive rapport with customers, providing world‑class service.
• Use exemplary customer service, analytics, and problem‑solving skills.
• Process and review dealer orders, requests, and system‑generated acknowledgements using proficient computer skills.
• Perform any other duties, tasks or responsibilities as assigned.

Qualifications

• Minimum of 18 years of age.
• Valid driver’s license if operating a vehicle for company purposes.
• 1–2 years of experience in a customer service role.
• Basic math calculation skills.
• Personable, enthusiastic, and engaging personality.
• Excellent verbal and written communication skills.

Travel Requirements

Local travel only, less than 10% of total travel time.

Physical Requirements

• Prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling.
• Good hand‑eye coordination, hand dexterity, and physical strength.
• Lifting up to 50 pounds, depending on specific duties.

Benefits

• Competitive Compensation.
• Medical, Dental and Vision.
• Strive Wellness Program.
• 401(k) Matching.
• Paid Holiday and Paid Time Off (PTO) for all positions.
• AssuredExcellence®: minimal to no cost medical care and prescription drugs.
• Flexible Spending Accounts (FSA) for healthcare and dependent care.
• Health Spending Account (HSA) with employer contribution.
• Life & Disability Insurance.
• Employee Assistance Program (EAP): in‑person counseling, assistance and resources for family matters, legal and financial issues, etc.
• Employee Referral Bonus.
• Paid Military Leave.
• Tuition Reimbursement.
• Length of Service Award.
• Compensation Range $20.00 – $40.00 per hour.
• Variable compensation may be offered.

Equal Opportunity Employer

We value diversity and do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.

To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.