Custtomer Service Representative

Specialty Distribution Group LLC; Solon (OH); On-site; USD 27,552 - 55,104; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) Matching

Paid Holiday and PTO

Tuition Reimbursement

EAP: counseling and resources

Life & Disability Insurance

Flexible Spending Accounts (FSA)

Health Spending Account (HSA) with EMP

Job summary

QXO is hiring a customer service associate to support order processing and product information at the fabrication branch in Solon, OH. You will work with Outside Sales Reps, Production, Inside Sales, Credit and Delivery to ensure timely order fulfillment.

Ideal candidates have 1–2 years in customer service, basic math skills, and strong communication. Local travel is minimal; lifting up to 50 pounds may be required. Competitive benefits and pay are included.

Qualifications

• Minimum age 18 years.
• Valid driver’s license if operating a vehicle for company purposes.
• 1–2 years of experience in a customer service role.
• Basic math calculation skills.
• Personable, enthusiastic, and engaging personality.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the key customer contact for the fabrication branch, providing order support and product information.
• Collaborate closely with Outside Sales Reps, Production Personnel, Inside Sales, Credit, and Delivery to support the order fulfillment process.
• Maintain a positive rapport with customers and deliver world‑class service.
• Utilize computer systems to process and review dealer orders, requests, and system‑generated acknowledgements.
• Perform any other duties, tasks, or responsibilities as assigned.

Skills

Customer service experience

Communication skills

Basic math

Job description

About Your Future with SPI

Are you looking for a career with an industry leader that drives the future of energy‑efficient insulation and building material products? Join SPI, a recognized “Great Place to Work,” and contribute to a diverse and inclusive team that values integrity and innovation.

Responsibilities

• Serve as the key customer contact for the fabrication branch, providing order support and product information.
• Collaborate closely with Outside Sales Reps, Production Personnel, Inside Sales, Credit, and Delivery to support the order fulfillment process.
• Maintain a positive rapport with customers and deliver world‑class service.
• Utilize computer systems to process and review dealer orders, requests, and system‑generated acknowledgements.
• Perform any other duties, tasks, or responsibilities as assigned.

Qualifications

• Minimum age of 18 years.
• Valid driver’s license if operating a vehicle for company purposes.
• 1–2 years of experience in a customer service role.
• Basic math calculation skills.
• Personable, enthusiastic, and engaging personality.
• Excellent verbal and written communication skills.

Travel Requirements

Local; less than 10% travel.

Physical Requirements

Prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling. Requires good hand‑eye coordination, hand dexterity, and the ability to lift up to 50 pounds depending on specific duties.

Benefits

• Competitive Compensation
• Medical, Dental and Vision
• Strive Wellness Program
• 401(k) Matching
• Paid Holiday and Paid Time Off (PTO) for all positions
• AssuredExcellence®: minimal to no cost medical care and prescription drugs
• Flexible Spending Accounts (FSA): Healthcare and Dependent care
• Health Spending Account (HSA) with employer contribution
• Life & Disability Insurance
• Employee Assistance Program (EAP): in‑person counseling, assistance, and resources for family matters, legal and financial issues
• Employee Referral Bonus
• Paid Military Leave
• Tuition Reimbursement
• Length of Service Award

Compensation Range

$20.00 – $40.00 per hour. Actual offers depend on location, experience, skills, and market data. Variable compensation may also be available.

Equal Opportunity Employer

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.