Customer Service Representative

Specialty Distribution Group LLC; Tulsa (OK); On-site; USD 27,552 - 55,104; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) Matching

Paid Holiday and PTO

Tuition Reimbursement

Employee Referral Bonus

Job summary

SPI in Tulsa, OK is seeking a customer experience professional to serve as the key contact for our branch, handling order support and product information for customers. You will collaborate with Outside Sales Reps, Production, Inside Sales, Credit and Delivery to ensure efficient order fulfillment.

We value a personable, enthusiastic communicator with solid math and problem‑solving skills, capable of delivering world‑class service and accurate order processing in a fast-paced environment.

Qualifications

• Minimum age 18.
• Valid driver's license if operating a vehicle for company purposes.
• Ability to perform basic math calculations.
• Personable, enthusiastic and engaging personality.
• Excellent communication skills, both verbal and written.

Responsibilities

• Serve as the key customer contact for our branch, providing order support and product information for customers.
• Work closely with Outside Sales Reps, Production Personnel, Inside Sales, Credit and Delivery to support the order fulfillment process.
• Maintain a positive rapport with customers, providing world‑class service.
• Exemplary customer service skills, analytics and problem‑solving skills.
• Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements.
• Any other duties, tasks or responsibilities as assigned.

Skills

Customer service

Communication skills

Basic math

Problem-solving

Personable

Job description

About Your Future with SPI: Are you looking for a career with an industry leader that drives the future of energy‑efficient insulation and building material products? Is being part of a company that is recognized as a "Great Place to Work" of value to you? Look no further! At SPI, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

Job Description This position pays between $20.00 and $24.00 per hour, depending on experience.

Responsibilities

• Serve as the key customer contact for our branch, providing order support and product information for customers.
• Work closely with Outside Sales Reps, Production Personnel, Inside Sales, Credit and Delivery to support the order fulfillment process.
• Maintain a positive rapport with customers, providing world‑class service.
• Exemplary customer service skills, analytics and problem‑solving skills.
• Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements.
• Any other duties, tasks or responsibilities as assigned.

Qualifications

• Minimum of 18 years of age.
• If operating a vehicle for company purposes, a valid driver's license is required.
• Ability to perform basic math calculations.
• Personable, enthusiastic and engaging personality.
• Excellent communication skills, both verbal and written.

Travel Requirements: Type of travel required – local. Amount of travel required – <10%.

Physical Requirements: This role requires prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling. Role also requires good hand‑eye coordination, hand dexterity, and physical strength. The position involves lifting up to 50 pounds, depending on the specific job duties.

Benefits

• Competitive compensation
• Medical, Dental and Vision
• Strive Wellness Program
• 401(k) Matching
• Paid Holiday and Paid Time Off (PTO) for all positions
• AssuredExcellence®: minimal to no cost medical care and prescription drugs
• Flexible Spending Accounts (FSA): Healthcare and Dependent Care
• Health Spending Account (HSA): with employer contribution
• Life & Disability Insurance
• Employee Assistance Program (EAP): in‑person counseling, assistance and resources for family matters, legal and financial issues, etc.
• Employee Referral Bonus
• Paid Military Leave
• Tuition Reimbursement
• Length of Service Award

Compensation Range

To comply with Pay Transparency laws, employers must disclose an annual salary range. The position offers $20.00 – $40.00 per hour, depending on location, experience, skills, and market data. Variable compensation may also be offered.

Equal Opportunity Employer

We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.