Customer Service Rep

Specialty Distribution Group LLC; Eugene (OR); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) Matching

Paid Holidays and PTO

Flexible Spending Accounts (FSA) and H

Life & Disability Insurance

Employee Assistance Program (EAP)

Tuition Reimbursement

Length of Service Awards

Job summary

Service Partners in Eugene, OR is seeking a customer service representative to support order taking and information for customers in our local branch.

You will collaborate with sales, delivery and credit teams to ensure accurate orders, timely responses and world-class service while engaging with customers via phone, email and in person. This role offers daytime hours and competitive pay.

Qualifications

• Minimum age 18; valid driver’s license if operating a vehicle.
• 1–2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic, and engaging personality.
• Excellent verbal and written communication skills.
• Proven ability to learn new computer systems and processes.

Responsibilities

• Serve as the key customer contact for the branch, providing order support and product information to customers.
• Collaborate with Outside Sales Reps, Production Personnel, Inside Sales, Credit and Delivery to support the order fulfillment process.
• Maintain a positive rapport with customers and deliver world-class service.
• Utilize exemplary customer service, analytics, and problem-solving skills.
• Process and review dealer orders, requests, and system-generated acknowledgements using proficient computer skills.
• Perform other duties, tasks, or responsibilities as assigned.

Skills

Customer service

Communication skills

Math skills

Learn new systems

Positive attitude

Valid driver’s license

Job description

Overview

About Your Future with Service PartnersAre you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Service Partners is recognized as a “Great Place to Work.” You will be part of a diverse and inclusive team that values integrity and innovation by delivering solutions that make a difference in the communities we serve. This role supports the order fulfillment process in collaboration with Outside Sales Reps, Production Personnel, Inside Sales, Credit, and Delivery.

Responsibilities

• Serve as the key customer contact for the branch, providing order support and product information to customers.
• Collaborate with Outside Sales Reps, Production Personnel, Inside Sales, Credit and Delivery to support the order fulfillment process.
• Maintain a positive rapport with customers and deliver world-class service.
• Utilize exemplary customer service, analytics, and problem-solving skills.
• Process and review dealer orders, requests, and system-generated acknowledgements using proficient computer skills.
• Perform other duties, tasks, or responsibilities as assigned.

Qualifications

• Minimum of 18 years of age; valid driver’s license if operating a vehicle for company purposes.
• 1–2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic, and engaging personality.
• Excellent verbal and written communication skills.
• Proven ability to learn new computer systems and processes.

Travel and Physical Requirements

• Local travel; travel requirements are <10%.
• Prolonged standing and repetitive motions including bending, stooping, pushing, and pulling.
• Good hand-eye coordination, dexterity, and the ability to lift up to 50 pounds depending on duties.

Schedule and Compensation

Schedule: Monday–Friday, 7:00 AM to 4:30 PM. Flexibility may be required, including occasional Saturdays for inventory.

Compensation range: $20.00 – $23.00 per hour, commensurate with experience. (Pay transparency: the broader compensation figures shown elsewhere reflect national averages and are not specific to this position.)

Location and Engagement

As a customer service representative in the Eugene location, you will engage with customers via phone, email, and in person, handling order taking and input while assessing customer needs.

Benefits

• Competitive compensation
• Medical, Dental, and Vision
• Strive Wellness Program
• 401(k) Matching
• Paid Holidays and PTO
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
• Life & Disability Insurance
• Employee Assistance Program (EAP)
• Employee Referral Bonus
• Tuition Reimbursement
• Length of Service Awards

Equal Opportunity and Compliance

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status. To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on location, experience, skills, and market data. This position may offer variable compensation. We encourage careful review of openings listed on our official pages and remind applicants to protect against scams by applying only through official channels.