Custtomer Service Representative

SPI - Specialty Products & Insulation; Solon (OH); On-site; USD 27,552 - 55,104; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental and Vision

Strive Wellness Program

401(k) Matching

Paid Holiday and PTO for all positions

AssuredExcellence: minimal to no cost

Flexible Spending Accounts (FSA)

Health Spending Account (HSA) withemlo

Life & Disability Insurance

Employee Assistance Program (EAP)

Employee Referral Bonus

Paid Military Leave

Tuition Reimbursement

Length of Service Award

Job summary

SPI - Specialty Products & Insulation in Solon, OH is seeking a customer-focused role to serve as the key contact for our fabrication branch, providing order support and product information to customers. You will collaborate with Outside Sales, Production, Inside Sales, Credit and Delivery to ensure accurate and timely order fulfillment.

Ideal candidates have 1–2 years in customer service, solid communication skills, basic math, and a reliable, engaging personality.

Qualifications

• Must be 18 years or older.
• Valid driver's license if operating a vehicle.
• 1-2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic and engaging personality.
• Excellent communication skills, both verbal and written.

Responsibilities

• Serve as the key customer contact for the fabrication branch, providing order support and product information.
• Collaborate with Outside Sales Reps, Production, Inside Sales, Credit and Delivery to support order fulfillment.
• Maintain positive rapport with customers and deliver world-class service.
• Perform other duties and responsibilities as assigned.

Skills

Customer service

Communication skills

Mathematical calculations

Driver's license

Positive attitude

Team player

Job description

About Your Future With SPI

Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At SPI, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

Job Description

Your Responsibilities

In this role, you will serve as the key customer contact for our fabrication branch, providing order support and product information for our customers. If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Inside Sales, Credit and Delivery to support the order fulfillment process.

• Ability to maintain a positive rapport with customers, providing world class service.
• Exemplary customer service skills, analytics and problem-solving skills.
• Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements.
• Any other duty, task, or responsibilities as assigned.

Your Qualifications

• Minimum of 18 years of age.
• If operating a vehicle for company purposes, a valid driver's license is required.
• 1-2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic and engaging personality.
• Excellent communication skills, both verbal and written.

Travel Requirements

Type of Travel Required: Local

Amount of Travel Required: <10%

Physical Requirements

This role requires prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling. Role also requires good hand-eye coordination, hand dexterity, and physical strength. The position involves lifting up to 50 pounds, depending on the specific job duties.

Your Benefits

• Competitive Compensation
• Medical, Dental and Vision
• Strive Wellness Program
• 401(k) Matching
• Paid Holiday and Paid Time Off (PTO) for all positions
• AssuredExcellence®: minimal to no cost medical care and prescription drugs
• Flexible Spending Accounts (FSA): Healthcare and Dependent care
• Health Spending Account (HSA): with employer contribution
• Life & Disability Insurance
• Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.
• Employee Referral Bonus
• Paid Military Leave
• Tuition Reimbursement
• Length of Service Award

Compensation Range

$20.00 - $40.00

To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.

Equal Opportunity Employer

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.