Customer Service

Express Employment Professionals - Cincinnati East; Jonesboro (AR); On-site; USD 32,000 - 40,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a customer service and technical support associate to assist clients using our software platforms. You will troubleshoot issues related to QuickBooks and Microsoft 365, respond to inquiries via phone, email, and remote tools, and document all interactions.

Candidates should have strong communication, organizational, and problem-solving skills and be able to work at a computer for extended periods in a professional environment.

Qualifications

• Customer service and communication skills required with basic tech troubleshooting abilities.
• Experience or familiarity with QuickBooks and Microsoft 365.
• Strong organizational skills and professional attitude.
• Able to sit at a computer for long periods and communicate with customers by phone and email.
• Experience in customer service, technical support, or office-related work.

Responsibilities

• Provide customer service and technical support for clients using company software platforms and services.
• Assist customers with troubleshooting issues related to QuickBooks, Microsoft 365, and other business software applications.
• Respond to customer inquiries through phone, email, and remote support tools while maintaining accurate documentation of customer interactions and resolutions.
• Work closely with internal departments to ensure customer concerns are resolved in a timely and professional manner while maintaining a positive customer experience.
• Regularly use desktops, laptops, multi-line phone systems, remote support software, printers, scanners and standard office equipment.

Skills

Customer service

Communication

Problem solving

Technical basics

Education

High School Diploma

Certifications or training in business/tech

Tools

QuickBooks

Microsoft 365

Job description

Job Duties:

• Provide customer service and technical support for clients using company software platforms and services
• Assist customers with troubleshooting issues related to QuickBooks, Microsoft 365, and other business software applications
• Respond to customer inquiries through phone, email, and remote support tools while maintaining accurate documentation of customer interactions and resolutions
• Work closely with internal departments to ensure customer concerns are resolved in a timely and professional manner while maintaining a positive customer experience
• Regularly use desktops, laptops, multi-line phone systems, remote support software, printers, scanners and standard office equipment

Requirements:

• Strong customer service and communication skills are required along with basic technical troubleshooting abilities
• Applicants should have experience or familiarity with QuickBooks and Microsoft 365
• Strong organizational skills
• Must have a friendly and professional attitude with strong problem-solving abilities and a customer-focused mindset
• Able to sit for extended periods of time while working on a computer and communicating with customers by phone and email
• Able to occasionally lift office materials or equipment weighing up to 20 pounds
• Previous experience in customer service, technical support, administrative support, or office-related work
• Experience working with business software, accounting systems, or office technology
• High School Diploma or equivalent
• Additional education, training or certifications related to business, technology, customer service, or office administration is preferred

Work Schedule: 8am to 5pm Monday - Friday