Financial Customer Service Representative

TEKsystems; Orland Park (IL); In loco; USD 20.000 - 29.000; Tempo pieno

Descrizione del lavoro

TEKsystems in Orland Park, IL is seeking a customer-focused Business Service Center Representative to support commercial and business banking clients with online banking and account inquiries. This contract role focuses on first-line support, troubleshooting, and ensuring a best-in-class client experience.

The ideal candidate is service-oriented, comfortable navigating multiple systems, and capable of resolving issues with accuracy and professionalism.

Competenze

• 1-3 years of customer service experience in a call center, banking, financial services, retail, or related environment.
• Strong verbal and written communication skills.
• Basic proficiency with Microsoft Word, Excel, and general computer applications.
• Ability to multitask while speaking with customers and entering information accurately.
• Strong problem-solving skills and attention to detail.
• High school diploma or equivalent required; Bachelor's degree preferred.

Mansioni

• Handle inbound calls from business customers regarding online banking platforms, account navigation, payment services, funds transfers, and account access.
• Assist clients with password resets, login issues, and general troubleshooting of digital banking tools.
• Research and resolve customer inquiries while providing clear, professional communication.
• Navigate multiple applications and systems simultaneously to identify solutions and document customer interactions.
• Maintain a high level of customer satisfaction by taking ownership of issues and ensuring timely resolution.
• Adhere to quality standards, call-handling expectations, and service-level metrics.
• Accurately enter customer information and document interactions in internal systems.
• Remain available to support inbound call volume throughout the workday.

Conoscenze

Customer service

Communication

Multitasking

Problem solving

Computer proficiency

Formazione

High school diploma or equivalent

Bachelor's degree preferred

Strumenti

Microsoft Word

Excel

General computer apps

Descrizione del lavoro

Position Overview

We are seeking a customer-focused Business Service Center Representative to support commercial and business banking clients with a variety of online banking and account-related inquiries. This role serves as the first point of contact for business customers, providing troubleshooting assistance, resolving account access issues, and ensuring a best-in-class client experience.

The ideal candidate is service-oriented, comfortable navigating multiple systems, and able to effectively resolve customer concerns while maintaining accuracy and professionalism.

Key Responsibilities

• Handle inbound calls from business customers regarding online banking platforms, account navigation, payment services, funds transfers, and account access.

• Assist clients with password resets, login issues, and general troubleshooting of digital banking tools.

• Research and resolve customer inquiries while providing clear, professional communication.

• Navigate multiple applications and systems simultaneously to identify solutions and document customer interactions.

• Maintain a high level of customer satisfaction by taking ownership of issues and ensuring timely resolution.

• Adhere to quality standards, call-handling expectations, and service-level metrics.

• Accurately enter customer information and document interactions in internal systems.

• Remain available to support inbound call volume throughout the workday.

Required Qualifications

• 1-3 years of customer service experience in a call center, banking, financial services, retail, or related environment.

• Strong verbal and written communication skills.

• Basic proficiency with Microsoft Word, Excel, and general computer applications.

• Ability to multitask while speaking with customers and entering information accurately.

• Strong problem-solving skills and attention to detail.

• High school diploma or equivalent required; Bachelor's degree preferred.

Preferred Qualifications

• Experience supporting online banking, financial services, business clients, or technical troubleshooting.

• Previous experience in a high-volume contact center environment.

• Strong data entry and typing skills.

Success Factors

Successful candidates will demonstrate:

• Strong customer service and service recovery skills

• Active listening and attentiveness

• Effective issue resolution abilities

• Ability to quickly learn and navigate multiple systems

• Professionalism, empathy, and ownership of customer concerns

• Accurate and efficient documentation practices

Performance Expectations

Representatives are evaluated on:

• Customer service quality and professionalism

• Responsiveness and queue adherence

• Call handling efficiency

• Accuracy of documentation and system navigation

• Overall issue resolution effectiveness

Why Join Us?

• Opportunity to build experience within financial services and business client support

• Comprehensive training provided

• Collaborative team environment

• Develop transferable skills in customer service, operations, and digital banking support

Job Type & Location

This is a Contract position based out of Orland Park, IL.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Orland Park, IL.

Application Deadline

This position is anticipated to close on Nov 17, 2026.

Workplace Type

This is a fully onsite position in Orland Park,IL.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.