Customer Relationship Coordinator

Dimar Manufacturing Corp; Town of Clarence (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Retirement benefits

Training opportunities

Company events

Job summary

Dimar Manufacturing Corp in Clarence, NY is seeking a full-time Maintenance professional to support manufacturing operations. You will handle maintenance tasks, ensure equipment reliability, and contribute to production efficiency.

The role requires 2+ years of maintenance experience, preferably in manufacturing, and an education-to-experience equivalence as needed. As part of a manufacturing team, you will engage in hands-on maintenance, safety compliance, and collaboration with other

Qualifications

• 2+ years of maintenance experience, preferably in a manufacturing environment.

Responsibilities

• Provide product/services information, answer questions, and resolve customer issues accurately and efficiently.
• Maintain day-to-day customer relations and support to sales team.
• Coordinate internal resources to fulfill customer purchase orders from entry to shipment.
• Travel to customer locations and participate in trainings or meetings as needed.

Skills

Maintenance experience

Education

GED or equivalent

Job description

• 2+ years maintenance experience preferably in a manufacturing environment
• Equivalent combination of education and experience

Benefits

As a full-time employee, you will have access to:

• Pay $18-$23/hr
• Medical insurance
• Vision insurance
• Paid time off
• Paid holidays
• Employee engagement activities and company events
• Training and development opportunities

Description

Location: Clarence, NY

Experience And Education

• GED or equivalent required.
• 2+ years maintenance experience preferably in a manufacturing environment
• Equivalent combination of education and experience

Benefits

As a full-time employee, you will have access to:

• Pay $18-$23/hr
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Retirement benefits
• Employee engagement activities and company events
• Training and development opportunities

Job Summary

Responsible for providing product/services information, answering questions, and resolving any emerging problems that our customers might face with accuracy and efficiency. Must have the ability to actively listen to customers when they relay issues and then develop an agreeable solution to appease the client. Must have working knowledge and understanding of Company products and their applications, and manufacturing processes.

• This position is day shift Monday through Friday
• Manage day-to-day customer relations, providing proactive support to our customer base and sales team.
• Assists with resolution of customer concerns including customer complaints.
• Responsible for the overall coordination of internal resources to fulfill customer purchase orders from order entry to shipment.
• Maintain an in-depth knowledge of applicable procedures and policies as contained in the procedure manual and the applicable software packages.
• Travel as necessary to customer locations, manufacturing plants, out-of-off sales meetings, trainings, or seminars.
• Establishes and nurtures excellent customer and supplier relations.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with the sales team to meet and exceed customers service expectations.
• Analyze customer data to promote profitability.
• Build and maintain strong, positive relationships.
• Receive inbound calls and document information including customer's complaint/request and contact information.
• Respond to all emails that come through the general inbox.
• Follow up on outstanding/expiring quotes.
• Assist sales team with any other duties or special projects as assigned.

Knowledge, Skills, and Abilities

• Knowledge of fabricated sheet metal manufacturing.
• Strong written and oral communication skills.
• Strong initiative and ability to work independently.
• Proficient in Microsoft Office Suite, specifically Excel.
• Proven ability to use sound, practical judgement.
• Ability to effectively cope with change, shift gears comfortably.
• Ability to develop cooperative working relationships cross-organization.
• Demonstrates a high level of organizational skills, attention to detail, and self-directed work ethic.
• Significant interaction with customers, vendors, and co-workers.

Compensation details:

18-23 Hourly Wage