Warehouse Admin/Customer Support Specialist

Gunder Associates

Carrollton (TX)

On-site

USD 55,000 - 60,000

Full time

14 days+

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Benefits offered by this job

401(k)

401(k) matching

Medical

Paid holidays

PTO

Job summary

A trusted HVAC supplier is seeking a full-time Warehouse Admin/Customer Support Specialist located in Carrollton, TX. This entry-level position requires handling daily office tasks, ensuring accurate order processing, and maintaining communication with customers and warehouse teams. The ideal candidate will have proficiency in Microsoft Suite and customer service experience. Benefits include 401(k) matching and medical coverage, with a salary range of $55k-$60k per year, working Monday to Friday from 7:30 AM to 4:30 PM.

Qualifications

2 years of experience in Warehouse Admin.
5 years of experience in Customer Service.

Responsibilities

Handle customer requests and inquiries efficiently.
Liaise with the warehouse team for customer orders.
Process invoices accurately.
Organize filing systems for documents.
Provide administrative support to sales team.

Skills

Proficiency in Microsoft Suite

Experience with warehouse inventory processes

Excellent communication skills

Attention to detail

Organizational skills

Friendly and professional demeanor

Education

High school diploma or equivalent

Job description

Warehouse Admin/Customer Support Specialist

Gunder Associates, established in 1980, is a trusted manufacturer’s representative serving the HVAC and Refrigeration industry. The company partners with top manufacturers to deliver high-quality components, accessories, and equipment to businesses that design, build and sell indoor air comfort systems. Known for its expertise in the markets it serves, Gunder is committed to excellence and strong relationships with its distributor network. The company’s reputation is built on reliability and industry knowledge, making it a valued partner for leading manufacturers.

Role Description

This is a full-time, on-site role located in Carrollton, TX, for a Warehouse Admin/Customer Support Specialist. In this role, the specialist will handle day-to-day office tasks, ensuring accurate customer order and invoicing processes, and maintaining effective communication with customers, warehouse team, and outside sales teams. Additional responsibilities include providing exceptional customer service and supporting warehouse operations to ensure smooth workflow and timely task completion.

Required Skills

Proficiency in Microsoft Suite, including Excel, Outlook and Sharepoint
Experience with warehouse inventory processes
Excellent communication and customer service skills to engage effectively with clients and team members
Ability to discretely handle sensitive customer pricing
Attention to detail, organizational skills, and proficiency in warehouse management systems & invoicing
Friendly and professional demeanor
A high school diploma or equivalent is required
Additional experience in accounts receivable is a plus

Duties Include

Quickly & efficiently handle customer requests and inquiries
Act as customer liaison to the warehouse team
Process orders & verify price discrepancies for customers
Accurately process customer invoices
Receive and apply customer payments in accounting software
Work with warehouse team to resolve shipping discrepancies
Provide administrative support to outside sales team
Answer incoming calls & promptly respond to emails
Maintain an organized filing system of paper and electronic documents
Develop and sustain a level of friendly professionalism with staff and customers

Job Type

Full-time, on-site

Salary

$55k-$60k per year

Benefits