Customer Service/Sales

The Home Depot; Kitty Hawk (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Kitty Hawk is looking for Customer Service/Sales associates. This role includes actively assisting customers with their needs, providing product information, and ensuring a clean and safe environment. Candidates will be trained with product knowledge and sales techniques while collaborating with other associates. Exceptional service and adherence to safety standards are essential.

Qualifications

• Ability to provide friendly customer service and assess customer needs.
• Knowledge about products and ability to provide information for selling projects.
• Understanding of safety policies and maintaining a safe environment.

Responsibilities

• Assist customers by greeting and recommending products.
• Maintain cleanliness and the condition of assigned areas in the store.
• Work cooperatively with Department Supervisors and other associates.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.