Customer Segment Strategy & Process Design Lead

Bank of America; Jacksonville (TX); On-site; USD 78,000 - 119,000; Full time

Job summary

Bank of America in United States (various locations including California, Massachusetts, New York, and Texas) seeks a Customer Segment Sales Process Design Consultant to lead design, analysis and execution of strategic initiatives across a business segment.

The role emphasizes process design, performance, controls, and collaboration with Retail, Small Business, Mortgage, and other lines of business as well as HR, Finance and LRC. Strong PM, communication and leadership skills are essential.

Qualifications

• 3+ years of program management or related experience.
• Business acumen with credibility and impact in Financial Center Sales and Operations.
• Leadership skills and experience leading projects with multiple stakeholders.
• Ability to develop and maintain strong relationships across the organization.
• Strong written and oral communication skills, including ability to influence partners.
• Excellent project management and process design skills.
• Proficiency with Microsoft PowerPoint, Excel and Office suite.
• Comfortable presenting to and interacting with leadership.
• Ability to work in a fast-paced, collaborative environment.
• Ability to lead others.
• Bachelor's Degree.
• Significant understanding of Financial Center practices, processes and controls.

Responsibilities

• Leads the design, analysis, and implementation of strategic initiatives that align with enterprise goals within a business segment.
• Analyzes existing processes to identify opportunities for efficiency and long-term sustainability.
• Coordinates project tasks across teams and manages risks for timely delivery.
• Collaborates with product, channel, and operations teams for integrated execution.
• Builds business cases, maintains stakeholder relationships, supports change management and documentation.
• Platform enhancements, maintenance/fix and performance.
• Design and implementation of processes, procedures, PRO.
• Manage technology and tools requirements, testing and planning.
• Provide field support including performance and training.
• Engage with product and partner groups (tech, HR, LRC, leadership).
• Coordinate with Business Control on issues and enhancements.

Job description

Bank of America in United States (various locations including California, Massachusetts, New York, and Texas) seeks a Customer Segment Sales Process Design Consultant to lead design, analysis and execution of strategic initiatives across a business segment.

The role emphasizes process design, performance, controls, and collaboration with Retail, Small Business, Mortgage, and other lines of business as well as HR, Finance and LRC. Strong PM, communication and leadership skills are essential.