Operations Specialist - (M-F 8a - 5p)

Momentum Transportation USA; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Momentum Transportation USA in Jacksonville, FL is seeking an Operations Specialist to execute day-to-day transportation activities, including scheduling and dispatching trucks, maintaining carrier relationships, and ensuring customer needs are met.

The role requires monitoring shipments from pickup to delivery, negotiating with providers for best rates, and using transportation management systems. This is a fully onsite position, Monday–Friday, 8am–5pm.

Qualifications

• Strong customer service experience in logistics or transportation.
• Knowledge of DOT regulations and compliance.
• Familiarity with multi-state geography and carrier networks.

Responsibilities

• Complete accurate and timely scheduling and dispatching of trucks to meet customer demands.
• Monitor shipments from pickup through delivery and provide Track & Trace updates.
• Negotiate with transportation providers for best rates and service.
• Maintain relationships with carriers to ensure capacity and service standards.
• Communicate effectively with customers, carriers and team members.
• Update and maintain transportation management systems.

Skills

Customer service

DOT regulations

Multi-state geography

AS400

MS Office

Interpersonal skills

Problem solving

Self-motivation

Time management

Multi-tasking

Attention to detail

Written and verbal communication

Reliability

English fluency

Education

High School Diploma/GED

BA/BS in Logistics or related field

Tools

AS400

MS Office

Job description

Position:Operations Specialist - (M-F 8a - 5p)

Location: Jacksonville, FL

Job Id:263

# of Openings:1

Job Summary:
The primary responsibility for the Operations Specialist is the execution of the day-to-day transportation activities for our customer. This role is responsible for establishing and maintaining profitable relationships with carriers and drivers. Must focus on the current needs of the customer and adapt as those requirements change. This will be a fully onsite position, M - F, 8am - 5pm.

Essential Duties and Responsibilities:

• Complete accurate and timely scheduling and dispatching of trucks to ensure that the flow of product in and out meets customer demands.
• Monitor shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment (Track & Trace)
• Negotiate with transportation providers to obtain the best rates and service.
• Maintaining relationships established with carriers to ensure capacity and monitor service standards.
• Communicating effectively with customers, carriers, and team members.
• Update and maintain transportation management and operation systems.
• Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
• Further increase customer satisfaction and business share through proactive and regular contact
• Provide complex problem resolution and swiftly implement the appropriate solutions.
• Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
• Mandatory to work extended hours during the end of month; end of quarter; and end of year cycles, as needed to meet customer needs.
• Must always demonstrate professional and respectful behavior to others.
• Maintains regular, timely, and consistent attendance at work.

Knowledge/Skills/Abilities:

• Strong customer service (from a logistics background involving phone experience, pricing, and quotes)
• Knowledge of DOT regulations
• Knowledge of multi-state geography
• AS400 experience
• Proficient with computer and Microsoft Office applications
• Strong interpersonal skills to effectively interact with internal and external customers.
• Excellent problem-solving skills with the ability to seek alternative solutions.
• Self-directed, displays initiative and can work independently.
• Organizational and time management skills
• Ability to multi-task in a high-pressure environment
• Self-motivated worker that works well with little direct supervision
• Strong attention to detail with excellent follow-up
• Excellent communications skills, both written and oral
• A proven track record in service, attendance, and reliability
• Must be fluent in English.

Education and Experience Requirements:

• High School Diploma/GED required.
• A BA/BS degree in Logistics or related field; or equivalent combination of education and work experience preferred.
• 1-3 years dispatch operations experience preferred.