Customer Sales Representative: Flatbed

RPM; Birmingham (MI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Unlimited PTO

401(k) with match

Parental leave

Job summary

RPM is seeking a Customer Sales Representative for Flatbed in Michigan. You will develop new business, onboard customers, and expand market share while coordinating with internal teams to optimize pricing and service delivery.

Based in a logistics environment, you’ll manage orders, shipments, tracking, billing, and issue resolution, with travel up to 20% to meet customers and industry events, and you'll build lasting relationships across automotive, construction, and industrial verticals.

Qualifications

• Bachelor’s degree required.
• 1–5+ years of logistics or supply-chain experience.
• Experience selling into Automotive, Construction, Energy or Industrial Verticals.
• CRM platforms such as Salesforce.
• Lead generation platforms such as ZoomInfo.

Responsibilities

• Develop new business through lead generation, cold communications, and referrals.
• Onboard customers through internal processes and collaboration.
• Grow market share with existing customers by positioning RPM’s services.
• Monitor customer and industry trends to optimize revenue.
• Manage orders, shipment capacity, tracking, billing, collections and issue resolution.
• Collaborate with internal departments on pricing and operations.
• Prepare presentations and cost comparisons for quarterly business reviews.
• Adhere to KPIs, production metrics, and sales activities.
• Attend and participate in required training sessions.

Skills

Lead generation

Cold outreach

Customer onboarding

Relationship management

Pricing

Education

Bachelor’s Degree

Tools

Salesforce

ZoomInfo

Job description

Customer Sales Representative: Flatbed

RPM is an international non-asset-based logistics and supply chain solutions company. Our focus is to provide customizable solutions tailored to support today’s complex supply chains. As one of the fastest-growing logistics companies in North America, RPM executes thousands of shipments per month through a combination of digital innovations and an unwavering commitment to customer success. RPM has evolved as a disruptive and differentiated, end-to-end transportation service provider, to meet the ever-changing needs of its customers. RPM proudly services some of the most recognizable and transformative companies in the world as The Driving Force in Logistics™

Your Role

The Sales Representative role is integral to our continued success and mission to remove the complexity from logistics. You need to be a team player, dedicated to your customer, passionate about our industry, and disciplined to do what it takes to get the job done. If you are energized by overcoming challenges from both clients and carriers and by building lasting relationships, then accelerate your career with our rapidly growing company. We empower our employees to take charge and step up to any challenge.

Day-to-Day Responsibilities

• Develop new business through lead generation, cold communications (i.e., phone calls, emails, social platforms), and referrals.
• Successfully onboard customers through internal department processes and collaboration.
• Grow market share with existing customers by positioning RPM’s full suite of services and executing on customer strategy through proactive communications.
• Monitor customer and industry vertical trends to take appropriate actions to optimize revenue.
• Manage daily customer operations in our transportation management system including but not limited to building orders, shipment capacity coverage, tracking, billing, collections, and issue resolution.
• Collaborate with internal departments to provide strategic planning including but not limited to pricing, operational efficiencies, and issue resolution.
• Prepare presentations, provide cost comparisons, and present QBRs to customer stakeholders.
• Adhere to departmental KPIs, production metrics, and sales-related activities, including pipeline management.
• Attend and participate in any training or educational sessions deemed necessary by the department.

Preferred Qualifications & Experience

• Bachelor’s Degree
• 1-5+ years of logistics or supply-chain experience
• Experience pricing and executing Over-Dimensional ( oversized load, OSOW (Oversize/Overweight), over-dimensional load, superload, specialized transport, and heavy equipment trucking) and project-based freight
• Working Knowledge of Permits, Escorts, Routing, and Specialized Equipment
• Experience selling into Automotive, Construction, Energy or Industrial Verticals
• Experience with CRM Platforms such as Salesforce
• Experience with lead generation platforms such as ZoomInfo
• Ability to travel 20% of the time to meet with customers and/or attend industry conference

Compensation and Benefits

• Competitive Base + Commission
• BCBS (medical), Delta Dental & VSP (vision)
• Life insurance, short & long-term disability – paid by RPM
• Maternity & Paternity Leave
• 401(k) with generous employer match
• Unlimited PTO – use it!

Come as You Are

RPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. This job description is intended to define the general nature of the work performed by employees assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. All our employees may be required to perform duties outside of their normal responsibilities from time to time.