Customer & Sales Coordinator

Splash City Pools LLC; Brandon (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Splash City Pools LLC is seeking a Customer and Sales Coordinator in Brandon, FL to manage incoming leads, customer communications, and appointment scheduling, while supporting sales. You’ll be one of the first points of contact, ensuring fast, professional responses and proper tracking through our CRM.

Responsibilities include handling calls, texts, emails, and inquiries; qualifying customers; explaining starting prices; scheduling design consultations; maintaining the sales pipeline; and

Qualifications

• Excellent phone and communication skills.
• Friendly, confident, and professional.
• Comfortable speaking with customers throughout the day.
• Strong organizational and follow-up skills.
• Able to learn new technology quickly.
• Detail-oriented and dependable.
• Able to manage multiple conversations and tasks simultaneously.

Responsibilities

• Answer incoming phone calls, texts, emails, and website inquiries.
• Respond quickly and professionally to new leads.
• Qualify potential customers based on project type, location, budget, and timeline.
• Explain general starting prices and the Splash City Pools sales process.
• Schedule design consultations for the sales team.
• Confirm appointments and reduce cancellations and no shows.
• Follow up with leads who have not scheduled.
• Follow up with customers after consultations and proposals.
• Maintain the sales pipeline within our CRM.
• Update lead stages, tasks, appointments, and contact information.
• Make sure no lead goes without proper follow up.
• Send proposals, brochures, financing information, and other sales documents.
• Assist sales representatives with administrative tasks.
• Route existing customers to the appropriate department.
• Assist with general office phone coverage as needed.

Skills

Phone skills

Communication

Organization

Follow-up

Multitasking

Tech-savvy

Job description

Type: Full-Time

Splash City Pools is looking for an outgoing, organized, and professional Customer and Sales Coordinator to manage incoming leads, customer communications, appointment scheduling, and sales support.

This person will be one of the first points of contact customers have with Splash City Pools and will be responsible for making sure every lead receives a fast, professional response and is properly tracked through our CRM.

Key Responsibilities

Answer incoming phone calls, texts, emails, and website inquiries

Respond quickly and professionally to new leads

Qualify potential customers based on project type, location, budget, and timeline

Explain general starting prices and the Splash City Pools sales process

Schedule design consultations for the sales team

Confirm appointments and reduce cancellations and no shows

Follow up with leads who have not scheduledFollow up with customers after consultations and proposals

Maintain the sales pipeline within our CRM

Update lead stages, tasks, appointments, and contact information

Make sure no lead goes without proper follow up

Send proposals, brochures, financing information, and other sales documents

Assist sales representatives with administrative tasks

Route existing customers to the appropriate department

Assist with general office phone coverage as needed

Required Qualifications

Excellent phone and communication skills

Friendly, confident, and professional

Comfortable speaking with customers throughout the day

Strong organizational and follow-up skills

Able to learn new technology quickly

Detail-oriented and dependable

Able to manage multiple conversations and tasks simultaneously

Preferred Qualifications

Customer service or sales experience

Construction or home improvement experience is a plus