Lead Engagement & Sales Coordinator

Splash City Pools LLC; Brandon (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Splash City Pools LLC is seeking a Customer and Sales Coordinator in Brandon, FL to manage incoming leads, customer communications, and appointment scheduling, while supporting sales. You’ll be one of the first points of contact, ensuring fast, professional responses and proper tracking through our CRM.

Responsibilities include handling calls, texts, emails, and inquiries; qualifying customers; explaining starting prices; scheduling design consultations; maintaining the sales pipeline; and

Qualifications

• Excellent phone and communication skills.
• Friendly, confident, and professional.
• Comfortable speaking with customers throughout the day.
• Strong organizational and follow-up skills.
• Able to learn new technology quickly.
• Detail-oriented and dependable.
• Able to manage multiple conversations and tasks simultaneously.

Responsibilities

• Answer incoming phone calls, texts, emails, and website inquiries.
• Respond quickly and professionally to new leads.
• Qualify potential customers based on project type, location, budget, and timeline.
• Explain general starting prices and the Splash City Pools sales process.
• Schedule design consultations for the sales team.
• Confirm appointments and reduce cancellations and no shows.
• Follow up with leads who have not scheduled.
• Follow up with customers after consultations and proposals.
• Maintain the sales pipeline within our CRM.
• Update lead stages, tasks, appointments, and contact information.
• Make sure no lead goes without proper follow up.
• Send proposals, brochures, financing information, and other sales documents.
• Assist sales representatives with administrative tasks.
• Route existing customers to the appropriate department.
• Assist with general office phone coverage as needed.

Skills

Phone skills

Communication

Organization

Follow-up

Multitasking

Tech-savvy

Job description

Splash City Pools LLC is seeking a Customer and Sales Coordinator in Brandon, FL to manage incoming leads, customer communications, and appointment scheduling, while supporting sales. You’ll be one of the first points of contact, ensuring fast, professional responses and proper tracking through our CRM.

Responsibilities include handling calls, texts, emails, and inquiries; qualifying customers; explaining starting prices; scheduling design consultations; maintaining the sales pipeline; and