Customer Sales and Service Representative

Furniture Solutions Network; High Point (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k options

Generous PTO Policy

Job summary

A customer solutions provider based in High Point, NC is seeking a Customer Sales and Service representative. This role involves managing customer claims and interactions, ensuring effective communication, and handling a high volume of inbound calls. Ideal candidates will have a High School diploma and over 2 years of experience in customer service. Comprehensive benefits, including medical and 401k options, are offered.

Qualifications

• 2+ years previous customer service experience required.
• Ability to sit and work on a computer with a headset for long periods.

Responsibilities

• Administer customer claims and manage interactions.
• Compose various forms of correspondence.
• Handle high volume of inbound calls.

Skills

Excellent communication skills

Telephone etiquette

Analytical skills

Problem-solving

Computer proficiency

Education

High School Diploma or GED

Job description

Summary

The Customer Sales and Service representative administers claims and manages interaction with customers by reviewing all customer claims, supporting photos, and customer information and documentation. This position also manages customer calls, supplying information and updates to customers. The Customer Sales and Service representative utilizes the CRM to communicate with customers and technicians.

Essential Functions

• Compose grammatically correct correspondence such as claim notes, e-mails and any other form of internal or external written communication.
• Transpose claims from client portals into existing system for service.
• Manager a high volume of inbound calls.

Required Competencies and Experience

• Excellent oral, written and interpersonal communication skills.
• Excellent telephone etiquette.
• Strong analytical and critical thinking skills to collect and interpret data to effectively and efficiently solve problems.
• Ability to sit and work on a computer with a headset for long periods of time.
• Computer proficiency.
• High School Diploma or GED.
• 2+ years previous customer service experience.

What You'll Love About Working Here

• Comprehensive benefits package including: Medical, Dental, Vision, Life & Disability Insurance
• 401k options
• Generous PTO Policy includes 2 weeks of PTO accrual in the first year

EEO Statement

Furniture Solutions Network is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experience within our workforce.