Customer Service Representative

Kimbrells; Charlotte (NC); On-site; USD 19,286,000 - 28,930,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

401(k) matching

Paid time off

Training & development

Employee discounts

Commission

Opportunity for advancement

Job summary

Kimbrell’s Furniture is seeking a Customer Service Representative (CSR) to deliver an exceptional in-store experience by supporting sales and customer service efforts. The CSR will build customer relationships, guide customers through the purchasing journey, and ensure a seamless experience from initial engagement through ongoing account support.

The role partners with the store team to drive business, enhance customer satisfaction, and maintain a high-performing retail environment.

Qualifications

• High school diploma or equivalent; relevant experience considered
• Strong customer service and interpersonal skills
• Excellent communication and relationship-building abilities
• Sales-minded with a passion for helping customers
• Basic understanding of financial transactions or willingness to learn
• Strong organizational and multitasking skills
• Ability to thrive in a fast-paced, team-oriented retail environment

Responsibilities

• Provide a welcoming, professional customer experience across all interactions
• Build strong customer relationships to drive loyalty and referrals
• Support customers throughout the purchasing journey with follow-up and ongoing communication
• Partner with sales associates to support sales activities and revenue growth
• Conduct customer outreach, follow-ups, and assist with promotions and events
• Assist customers with financing options and transaction processing while ensuring accuracy and compliance
• Maintain customer accounts and address questions, explain payment options, and resolve concerns
• Process payments, maintain records, and protect customer information per company policies
• Support daily store operations, including administrative tasks and POS use
• Collaborate with team members to ensure efficient store performance and a positive environment
• Perform other duties as assigned

Skills

Customer service

Communication

Relationship-building

Sales mindset

Financial transactions basics

Organizational skills

Multitasking

Teamwork

Professionalism

Education

High school diploma or equivalent

Job description

Benefits:

• + Commision
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts

Customer Service Representative (CSR)

Job Summary:

The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding customers through the purchasing journey, and ensuring a seamless experience from initial engagement through ongoing account support. The CSR partners with the store team to drive business, enhance customer satisfaction, and support a high-performing retail environment.

Essential Duties and Responsibilities:

• Provide a welcoming, professional, and engaging customer experience across all interactions
• Build strong customer relationships to drive loyalty, repeat business, and referrals
• Support customers throughout the purchasing journey, including follow-up and ongoing communication
• Partner with sales associates to support sales activities and contribute to revenue growth
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism
• Process payments, maintain accurate records, and protect customer information in accordance with company policies
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems
• Collaborate with team members to ensure efficient store performance and a positive work environment
• Perform other duties as assigned

Knowledge, Skills, Competencies and Abilities:

• Strong customer service and interpersonal skills
• Excellent communication and relationship-building abilities
• Sales-oriented mindset with a passion for helping customers
• Basic understanding of financial transactions or willingness to learn
• Strong organizational, multitasking, and problem-solving skills
• Ability to work effectively in a fast-paced, team-oriented retail environment
• Professionalism and ability to represent the brand positively

Required Qualifications:

• High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be considered
• Strong customer service and interpersonal skills
• Excellent communication and relationship-building abilities
• Sales-minded with a passion for helping customers
• Basic understanding of financial transactions or willingness to learn
• Strong organizational and multitasking skills
• Ability to thrive in a fast-paced, team-oriented retail environment
• Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs

About Kimbrell’s Furniture:

At Kimbrell’s Furniture, our founder’s vision continues to guide everything we do: "Our passion is to improve the happiness and well-being of others through home furnishings." This purpose shapes how we serve our customers, support our communities, and collaborate as a team every day.

No matter your role, you are part of something bigger. Together, we create spaces that bring comfort, joy, and connection into people’s homes while building a supportive, values-driven workplace where individuals can grow, contribute, and thrive. If you’re looking for more than just a job if you’re looking to make an impact we invite you to be part of the Kimbrell’s team.

Kimbrell’s Furniture is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.