Customer Returns Inspector

Puffco; Los Angeles (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Competitive pay

401K

Medical/Dental/Vision/Life coverage

Flexible Time-Off

Friendly office environment

Snacks and lunches

Job summary

Puffco is looking for a Customer Return Inspector at our Los Angeles HQ. This role focuses on overseeing the inspection process for customer returns, aiming to drive quality improvements across our products. You will analyze return data, partner with various teams, and ensure every product meets our standards. Candidates should have 3–5+ years of experience in quality inspection and excellent analytical skills. A high school diploma is required, and familiarity with Puffco products is preferred. Enjoy competitive pay and benefits!

Qualifications

• 3–5+ years in quality inspection, warranty returns, or consumer electronics diagnostics.
• Experience with SOPs, quality standards, and process improvements.
• Familiarity with Puffco products preferred.

Responsibilities

• Lead daily warranty inspection operations for accuracy and efficiency.
• Diagnose and categorize product failures with standardized codes.
• Analyze return data to surface insights and opportunities for improvement.
• Train and mentor inspectors in domestic logistics facilities.
• Ensure repaired products meet Puffco standards.

Skills

Analytical mindset

Attention to detail

Leadership in operational environment

Effective communication

Problem solving

Education

High school diploma or equivalent

Technical or quality-related education

Tools

Excel

Job description

Role Overview

We’re looking for a highly experienced and detail‑driven Customer Return Inspector to oversee our customer returns inspection process and help drive quality improvements across the business. In this role, you won’t just inspect returns — you’ll lead inspection standards, identify systemic product issues, and partner cross‑functionally to improve product reliability and customer experience at scale.

Key Responsibilities

• Lead daily warranty inspection operations, ensuring accuracy, consistency, and efficiency across all returned product evaluations
• Diagnose and categorize product failures using standardized issue codes, while identifying trends and recurring defects
• Own the integrity and completeness of return documentation, ensuring all items and data are accurately recorded
• Analyze return data to surface insights, root causes, and opportunities for product and process improvement
• Create and deliver monthly reporting on return trends, failure modes, and key quality insights to internal stakeholders
• Partner closely with Customer Care, Quality, Product, and Operations teams to communicate findings and drive corrective actions
• Establish, refine, and enforce inspection SOPs, workflows, and quality standards
• Train, mentor, and support inspectors across domestic logistics facilities, acting as a subject matter expert
• Oversee refurbishment program quality, ensuring repaired products meet Puffco standards before being returned to customers
• Ensure all outgoing shipments (replacements/refurbished units) are accurately processed, packaged, and tracked
• Support testing initiatives, validation efforts, and failure analysis investigations as needed
• Continuously improve inspection processes, tools, and reporting systems
• Perform other duties as required

What We’re Looking For

• Strong analytical mindset with the ability to identify patterns and root causes
• Exceptional attention to detail and process discipline
• Proven ability to lead, train, and influence others in an operational environment
• Effective communicator who can translate technical findings into actionable insights
• Comfortable operating in a fast‑paced, high‑growth environment
• Proactive, solutions‑oriented, and highly accountable

Qualifications

• High school diploma or equivalent required; additional technical or quality-related education is a plus
• 3–5+ years of experience in quality inspection, warranty returns, or consumer electronics diagnostics
• Experience working with SOPs, quality standards, and process improvement initiatives
• Proficiency in Excel or similar tools for tracking, reporting, and analysis
• Familiarity with Puffco products strongly preferred

This role is based out of our Los Angeles HQ and requires onsite work 5 days per week.

The compensation for this role is $70,000 for candidates based in Los Angeles, CA.

Perks and Benefits

• Competitive pay, 401K, Medical/Dental/Vision/Life coverage, Flexible Time-Off
• Friendly office in LA Center Studios with a casual and comfortable work environment
• Snacks, lunches, retreats, and so much more!

EQUAL EMPLOYMENT OPPORTUNITY

Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.