Customer Returns and Shipping Associate

Staples, Inc.; Granbury (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible scheduling

Retail employee discounts

Discounts at retailers/restaurants

401(k) with company match

Dental and vision insurance

Weekly pay

Job summary

Staples, Inc. seeks a Shipping Associate to assist customers, process unpackaged returns, and manage shipping duties in-store. You will engage customers, present shipping options, and help maintain an organized shipping area.

The role offers flexible part-time or full-time hours, with weekly pay and growth opportunities. Associates enjoy discounts, a 401(k) with company match, and benefits including dental and vision insurance for eligible staff.

Qualifications

• Ability to work a flexible schedule based on store needs.
• Engage customers to understand needs and drive sales.
• Ability to lift/push/move up to 100 pounds.
• Strong attention to detail and organizational skills.
• Collaborate well in a fast-paced, sometimes stressful environment.
• Handle conflicts calmly and cooperatively.
• Maintain honesty and integrity with customer and business info.

Responsibilities

• Carry out Full-Serve Shipping and Unpackaged Returns activities and assist customers.
• Provide strong customer service for Amazon returns and shipping via UPS or similar.
• Identify customer shipping needs and explain options.
• Maintain shipping area for efficient processing and storage.
• Ensure supplies for shipping and returns are in stock.
• Offer exceptional service to create a welcoming store environment.
• Use basic selling skills to present solutions and assist customers.

Skills

Flexible schedule

Customer engagement

Lifting up to 100 lbs

Attention to detail

Team collaboration

Conflict handling

Integrity and discretion

Job description

Shipping Associates provide exceptional customer service and have our customers' needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Get great perks.

• Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program

• Associate discounts on in-store and online merchandise, services and warranty plans

• Discounts at hundreds of retailers, restaurants and more

• 401(k) plan with a company match

• Dental and vision insurance, full-time eligible for medical coverage

• And many more benefits

• Compensation based on qualifications and experience

Help both your customer and your store win.

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers

• Provide strong customer service, whether it's an Amazon return, shipping a package via UPS or another related service.

• Engage in and identify customer needs for shipping and explain different shipping options

• Maintain the Shipping area to ensure efficient processing and storage of packages

• Ensure supplies required to process Ship and Returns are in stock

• Provide exceptional customer service to create a positive, inviting environment for customers

• Understand and use basic selling skills to engage and present solutions

• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:

• Able to work a flexible schedule based on the store’s needs

• Must be able to engage with customers and understand their needs to drive additional sales

• Ability to lift/push/move materials up to the 100-pound range

• Strong attention to detail, organization, ability to multi-task and manage priorities

• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment

• Manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.