Customer Returns and Shipping Associate

Staples; El Cajon (CA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

401(k) with company match

Dental and vision insurance

Associates discounts on merchandise

Job summary

Staples in California is seeking a Customer Returns and Shipping Associate to provide excellent customer service while processing returns and shipping tasks in a fast-paced retail environment.

The role offers flexible hours (part-time or full-time), with benefits including paid time off, 401(k) with match, dental and vision coverage, and weekly pay. Training is provided and customer engagement is a key focus.

Qualifications

• Engage with customers to identify shipping and returns needs.
• Able to work flexible hours based on store needs.
• Capable of lifting/pushing/moving materials up to 100 pounds.
• Strong attention to detail and ability to multi-task.
• Collaborate well in a fast-paced retail environment.

Responsibilities

• Conduct full-serve shipping and unpackaged returns activities.
• Provide strong customer service for shipping and returns.
• Explain shipping options to customers and upsell when appropriate.
• Maintain shipping area for efficient processing and storage.
• Ensure supplies are stocked to process shipments and returns.

Skills

Customer service

Flexible schedule

Attention to detail

Team collaboration

Ability to lift up to 100 lbs

Job description

Customer Returns and Shipping Associate Staples

Compensation $16.90 - $17.15/hour

Job Type Permanent

Description

Shipping Associates provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program

Associate discounts on in-store and online merchandise, services and warranty plans

Discounts at hundreds of retailers, restaurants and more

401(k) plan with a company match

Dental and vision insurance, full-time eligible for medical coverage

And many more benefits

Compensation based on qualifications and experience

Help both your customer and your store win.

Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers

Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.

Engage in and identify customer needs for shipping and explain different shipping options

Maintain the Shipping area to ensure efficient processing and storage of packages

Ensure supplies required to process Ship and Returns are in stock

Provide exceptional customer service to create a positive, inviting environment for customers

Understand and use basic selling skills to engage and present solutions

Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:

Able to work a flexible schedule based on the store’s needs

Must be able to engage with customers and understand their needs to drive additional sales

Ability to lift/push/move materials up to the 100-pound range

Strong attention to detail, organization, ability to multi-task and manage priorities

Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment

Manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.

Customer Returns and Shipping Associate • Staples