Customer Retention & Team Support Specialist (Insurance)

State Farm Agent; Ashtabula (OH); On-site; USD 20,000 - 35,000; Full time

Job summary

An insurance agency in Ashtabula is seeking a Customer Retention Specialist to support existing clients and enhance customer satisfaction. You will communicate with customers regarding policy cancellations, assist with billing issues, and collaborate with your team to maintain relationships. Ideal candidates are dependable, possess strong interpersonal skills, and have a positive team-oriented attitude. This position offers a salary range of $20,000 to $35,000, based on experience and performance.

Qualifications

• Dependable and reliable attendance.
• Curious about a career in insurance.
• Coachability with a positive attitude.

Responsibilities

• Communicate with existing customers about policy cancellations.
• Assist with billing questions and retention.
• Identify opportunities to enhance customer satisfaction.
• Maintain accurate records of interactions.
• Collaborate with team members to meet objectives.

Skills

Interpersonal and problem-solving abilities

Effective communication and listening skills

Detail-oriented focus on customer experience

Team-oriented attitude

Job description

An insurance agency in Ashtabula is seeking a Customer Retention Specialist to support existing clients and enhance customer satisfaction. You will communicate with customers regarding policy cancellations, assist with billing issues, and collaborate with your team to maintain relationships. Ideal candidates are dependable, possess strong interpersonal skills, and have a positive team-oriented attitude. This position offers a salary range of $20,000 to $35,000, based on experience and performance.