Customer Retention Specialist - State Farm Agent Team Member

State Farm Agent; Ashtabula (OH); On-site; USD 20,000 - 35,000; Full time

Job summary

An insurance agency in Ashtabula is seeking a Customer Retention Specialist to support existing clients and enhance customer satisfaction. You will communicate with customers regarding policy cancellations, assist with billing issues, and collaborate with your team to maintain relationships. Ideal candidates are dependable, possess strong interpersonal skills, and have a positive team-oriented attitude. This position offers a salary range of $20,000 to $35,000, based on experience and performance.

Qualifications

• Dependable and reliable attendance.
• Curious about a career in insurance.
• Coachability with a positive attitude.

Responsibilities

• Communicate with existing customers about policy cancellations.
• Assist with billing questions and retention.
• Identify opportunities to enhance customer satisfaction.
• Maintain accurate records of interactions.
• Collaborate with team members to meet objectives.

Skills

Interpersonal and problem-solving abilities

Effective communication and listening skills

Detail-oriented focus on customer experience

Team-oriented attitude

Job description

Replies within 24 hours

You May Be a Great Fit as a Customer Retention Specialist at Tracie Brown State Farm Insurance Agency if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 2212 E. Prospect Rd Ashtabula Ohio 44004

At Tracie Brown State Farm Insurance Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention & Team Support Specialist

This position focuses on outreach, policy retention, team support, and relationship maintenance. It supports ongoing customer relationships, contributes to office growth, and supports my licensed team.

Responsibilities

• Communicate with existing customers about policy cancellations.
• Assist with billing questions, problem solving and retention.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Dependable and reliable attendance.
• Strong interpersonal and problem‑solving abilities.
• Effective communication and listening skills.
• Detail‑oriented with a focus on customer experience.
• Thrives in a positive, team‑centered environment.
• Curious about a career in insurance and future licensing opportunities.
• Must be coachable with a great attitude.
• Must be able to support licensed team members.
• Hold yourself to a high standard.

Compensation

$20,000.00 - $35,000.00 per year

Our Services

My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Ashtabula, OH And Help Customers With Their Insurance And Financial Services Needs, Including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.