Customer Retention & Team Growth Specialist

Tracie Brown - State Farm Agent; Ashtabula (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

Tracie Brown State Farm Insurance Agency in Ashtabula, OH is seeking a Customer Retention & Team Support Specialist to nurture ongoing customer relationships, drive policy retention, and support a licensed team. This role focuses on outreach, retention, and relationship maintenance, with growth opportunities in a collaborative, community-focused office.

The ideal candidate is dependable, communicates effectively, and thrives in a team environment, with a genuine passion for serving the community

Qualifications

• Dependable and reliable attendance required.
• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with focus on customer experience.
• Thrives in a positive, team-centered environment.
• Curious about a career in insurance and future licensing opportunities.
• Must be coachable with a great attitude.
• Must be able to support licensed team members.
• Hold yourself to a high standard.

Responsibilities

• Communicate with existing customers policy cancellations.
• Assist with billing questions, problem solving and retention.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Customer service

Relationship building

Communication

Problem solving

Team player

Attention to detail

Coachable attitude

Licensing support

Job description

Tracie Brown State Farm Insurance Agency in Ashtabula, OH is seeking a Customer Retention & Team Support Specialist to nurture ongoing customer relationships, drive policy retention, and support a licensed team. This role focuses on outreach, retention, and relationship maintenance, with growth opportunities in a collaborative, community-focused office.

The ideal candidate is dependable, communicates effectively, and thrives in a team environment, with a genuine passion for serving the community