Customer Retention Specialist – Turn Issues into Wins

Superior Plus Propane; Northern (KY); Hybrid; USD 27,000 - 33,000; Full time

Job summary

Superior Plus Propane in Kentucky is seeking a Customer Retention Representative to serve as a secondary contact for customers expressing dissatisfaction and intent to close accounts. You will address concerns, educate customers on processes and product offerings, and help retain accounts.

The role emphasizes delivering outstanding service, following up on satisfaction surveys, and ensuring future profitability while supporting a collaborative and growth-oriented work environment.

Qualifications

• Minimum high school diploma with at least one year of relevant experience.
• Prior experience in customer service, sales, and/or accounting is preferred.
• Excellent communication and attention to detail.

Responsibilities

• Deliver exceptional customer service by resolving issues to retain customers.
• Actively listen to concerns and defuse situations.
• Evaluate accounts for profitability and negotiate offerings to retain accounts.
• Meet retention targets and process account closures promptly.
• Participate in continuous improvement initiatives.
• Perform other duties as assigned.

Skills

Customer service

Sales

Accounting

Bilingual Spanish/English

Education

High school diploma

Post-secondary education

Tools

Microsoft Outlook

Excel

Job description

Superior Plus Propane in Kentucky is seeking a Customer Retention Representative to serve as a secondary contact for customers expressing dissatisfaction and intent to close accounts. You will address concerns, educate customers on processes and product offerings, and help retain accounts.

The role emphasizes delivering outstanding service, following up on satisfaction surveys, and ensuring future profitability while supporting a collaborative and growth-oriented work environment.