Customer Retention Specialist - State Farm Agent Team Member

Amanda Cothran Carroll - State Farm Insurance Agent; Fontana (CA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Hourly pay plus commission/bonus

Growth potential/Opportunity for_adv@n

Paid time off (vacation and personal/s

Job summary

Cothran Carroll State Farm Insurance is seeking a Customer Retention Specialist to support ongoing client relationships in Fontana. This in-person role focuses on retention, service quality, and team collaboration to drive office growth.

You’ll manage renewals, updates, and upsell opportunities while delivering calm, empathetic service. Ideal candidates have strong Spanish language skills, 3+ years in customer service, leadership experience, and a track record of building trust with diverse

Qualifications

• 3+ years of customer service experience recommended.
• Leadership or management experience preferred.
• Bilingual in Spanish is required.
• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and office growth objectives.
• Upselling products and coverages that better protect our community.

Skills

Customer service

Leadership

Bilingual in Spanish

Interpersonal skills

Communication and listening

Detail-oriented

Job description

Responsive recruiter

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• Competitive salary
• Free food & snacks

You may be a great fit as a Customer Retention Specialist at Cothran Carroll State Farm Insurance if

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers and your team feel understood while confidently recommending solutions.
• You’re strong under pressure and can guide someone through their worst day with clarity and empathy.

This is an in-person position.

At Cothran Carroll State Farm Insurance, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist (Customer Service Team Lead) to support ongoing customer relationships and contribute to office growth. This position focuses on service, team support, customer retention, and deliverable results.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and office growth objectives.
• Upselling products and coverages that better protect our community

Qualifications

• 3+ years of customer service experience recommended
• Leadership or management experience preferred
• Bilingual in Spanish is required
• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Must be able to obtain applicable state insurance licenses.

Benefits

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

Compensation $75,000.00 per year