Customer Retention Specialist - State Farm Agent Team Member

Depereagent; De Pere (WI); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Free uniforms

Paid time off

Job summary

Zimmerman State Farm in De Pere, WI is seeking a Customer Retention Specialist to support ongoing customer relationships and drive office growth. This full-time role focuses on renewals, outreach, and strengthening client connections within the local community.

You will communicate with existing customers about renewals and coverage options, maintain accurate records, and collaborate with team members to meet retention objectives. State licensing eligibility is required.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication

Problem-solving

Attention to detail

Customer service

Job description

Customer Retention Specialist - State Farm Agent Team Member

At Zimmerman State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

You May Be a Great Fit

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Compensation: $42,000.00 - $50,000.00 per year

Location

Full Time in De Pere, WI
300 Main Avenue, De Pere, WI 54115

Benefits

• Bonus based on performance
• Competitive salary
• Free uniforms
• Paid time off

Join a community of good neighbors

Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.