Customer Retention Specialist - State Farm Agent Team Member

Nick Karras; Port Reading (NJ); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Job summary

Nick Karras-State Farm Agent in Woodbridge is seeking a Customer Retention Specialist to support ongoing client relationships, renewals, and outreach at our Woodbridge office. This full-time role focuses on retention, relationship management, and insurance sales, with a pathway to hybrid work after one year.

If you enjoy helping people, thrive under pressure, and are fluent in Spanish, you’ll fit in. Licensed PC and Life preferred; prior State Farm experience is a plus; you will build trust and

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Licensed PC and Life preferred.
• Prior State Farm Agent employee or Insurance experience preferred.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.
• Sales of Insurance products offered.

Skills

Interpersonal skills

Communication skills

Listening skills

Customer service

Bilingual Spanish

Job description

Customer Retention Specialist - State Farm Agent Team Member

Full Time in Woodbridge

Replies within 24 hours

• 401(k) matching
• Bonus based on performance

You May Be a Great Fit as a Customer Retention Specialist at Nick Karras-State Farm Agent if

• You enjoy helping people and cultivating long term relationships.
• You are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address 97 Main St Ste 209 Woodbridge MJ 07095

Possible hybrid position after 1 year of service.

Bilingual Spanish - Preferred

At Nick Karras-State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, relationship maintenance, and insurance sales.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.
• Sales of Insurance products offered

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Licensed PC and Life preferred
• Prior State Farm Agent employee or Insurance experience preferred
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Compensation $35,000.00 - $50,000.00 per year

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