Customer Retention Specialist - Service Center

Balise Auto; Springfield (MA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

401(k) with company match

Flexible spending accounts

Paid Time-Off

Job summary

Balise Auto in Springfield, MA seeks a Retention Center Associate to handle inbound calls, schedule service appointments, and follow up to ensure customer satisfaction. You will introduce customers to Balise benefits and collaborate with Service Advisors and Parts to address vehicle status or ETA questions.

Strong multitasking and basic computer skills are essential for this role. This full-time position offers health, dental, life and disability insurance, a 401(k) with company match, and paid

Qualifications

• Excellent customer service skills.
• Ability to learn product knowledge & upsell customers on services.
• Basic computer skills are required.
• Ability to multi-task.
• Answer phone calls.
• Flexible training & work schedule.

Responsibilities

• Answer inbound calls and schedule appointments for service departments.
• Confirm appointments and follow up on customer satisfaction.
• Educate customers about Balise benefits and vehicle needs.
• Coordinate with Service Advisors & Parts for vehicle status or ETA.

Skills

Customer service

Upselling

Basic computer skills

Multitasking

Phone handling

Flexible schedule

Tools

CRM basics

Job description

Balise Auto in Springfield, MA seeks a Retention Center Associate to handle inbound calls, schedule service appointments, and follow up to ensure customer satisfaction. You will introduce customers to Balise benefits and collaborate with Service Advisors and Parts to address vehicle status or ETA questions.

Strong multitasking and basic computer skills are essential for this role. This full-time position offers health, dental, life and disability insurance, a 401(k) with company match, and paid