Retention Associate, Balise Toyota Warwick

BALISE AUTO SALES INC; Warwick (RI); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health, dental, life and disability保险

401(k) with company match

Flexible spending accounts

Paid Time-Off

Job summary

Balise Auto Sales Inc is seeking a Retention Center Associate (Call Center) in Warwick, RI. The role focuses on answering inbound calls, scheduling and confirming service appointments, and educating customers about Balise benefits.

You will upsell services, learn product knowledge, and collaborate with Service Advisors to address vehicle status inquiries while delivering high-quality customer service. This is an on-site, full-time position with growth opportunities.

Qualifications

• Excellent customer service skills.
• Ability to learn product knowledge and upsell on services.
• Answer inbound phone calls.
• Flexible training and work schedule.
• Basic computer skills are required.
• Ability to multitask.

Responsibilities

• Answer inbound calls from guests.
• Schedule appointments for service departments.
• Confirm appointments and follow up on customer satisfaction.
• Introduce new customers to Balise benefits.
• Educate customers about vehicle needs and questions.
• Partner with Service Advisors & Parts for status/ETAs.
• Perform other duties as assigned by managers.

Skills

Customer service

Upselling

Phone answering

Flexible schedule

Basic computer skills

Multitasking

Job description

Job Details

Job Location: Toyota Warwick - Warwick, RI 02888

Salary Range: $16.00 - $23.00 Hourly

Retention Center Associate (Call Center)

Job Description:

• Working at the Dealership’s facility to ensure efficient turnaround with guests’ calls.
• Answer inbound calls.
• Schedule appointments for our service departments.
• Confirm appointments and follow up on customer satisfaction.
• Introduce new customers to the benefits of doing business with Balise.
• Educating customers about their vehicle needs and other questions they may have.
• Partner with Service Advisors & Parts department if guests are inquiring on the status of their vehicle or an ETA for part arrivals.
• Other duties assigned by managers.

Environmental & Physical Requirements:

• While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hear.
• While performing the duties of this job, the employee may incidentally be required to stoop, kneel, and crouch, lift weight, or exert a force up to a maximum of 25 pounds.

Benefits Include:

• Health, dental, life and disability insurance
• 401(k) with company match
• Flexible spending accounts
• Paid Time-Off

QualificationsSkills & Requirements:

• Excellent customer service skills
• Ability to learn product knowledge & upsell customers on services.
• Answer phone calls
• Flexible training & work schedule
• Basic computer skills are required.
• Ability to multi-task.