Auto Service Retention & Scheduling Specialist

MDB-T; Smithfield (RI); On-site; USD 22,041 - 31,684; Full time

Benefits offered by this job

Health, dental, life and disability insurance

401(k) with company match

Flexible spending accounts

Paid Time-Off

Job summary

MDB-T is seeking a Retention Center Associate in Smithfield, RI, to join the Balise Service department. You will work closely with customers to ensure satisfaction while scheduling and confirming appointments over the phone.

The ideal candidate will possess excellent customer service skills, be able to educate clients about their vehicle needs, and effectively upsell services. Benefits include health and dental insurance, a 401(k) with company match, and paid time-off.

Qualifications

• Excellent customer service skills.
• Ability to learn product knowledge & upsell customers on services.
• Basic computer skills are required.

Responsibilities

• Ensure efficient turnaround with guests’ calls.
• Schedule and confirm appointments for service departments.
• Educate customers about their vehicle needs.

Skills

Customer service skills

Product knowledge

Multi-tasking ability

Basic computer skills

Job description

MDB-T is seeking a Retention Center Associate in Smithfield, RI, to join the Balise Service department. You will work closely with customers to ensure satisfaction while scheduling and confirming appointments over the phone.

The ideal candidate will possess excellent customer service skills, be able to educate clients about their vehicle needs, and effectively upsell services. Benefits include health and dental insurance, a 401(k) with company match, and paid time-off.