Retention Associate, Balise Hyundai

Balise Auto; Springfield (MA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

401(k) with company match

Flexible spending accounts

Paid Time-Off

Job summary

Balise Auto in Springfield, MA seeks a Retention Center Associate to handle inbound calls, schedule service appointments, and follow up to ensure customer satisfaction. You will introduce customers to Balise benefits and collaborate with Service Advisors and Parts to address vehicle status or ETA questions.

Strong multitasking and basic computer skills are essential for this role. This full-time position offers health, dental, life and disability insurance, a 401(k) with company match, and paid

Qualifications

• Excellent customer service skills.
• Ability to learn product knowledge & upsell customers on services.
• Basic computer skills are required.
• Ability to multi-task.
• Answer phone calls.
• Flexible training & work schedule.

Responsibilities

• Answer inbound calls and schedule appointments for service departments.
• Confirm appointments and follow up on customer satisfaction.
• Educate customers about Balise benefits and vehicle needs.
• Coordinate with Service Advisors & Parts for vehicle status or ETA.

Skills

Customer service

Upselling

Basic computer skills

Multitasking

Phone handling

Flexible schedule

Tools

CRM basics

Job description

Retention Center Associate (Call Center)This role is a key member to the Balise Service department with a focus on overall customer satisfaction and retention.Job Description:Working at the Dealership’s facility to ensure efficient turnaround with guests’ calls.Answer inbound calls.Schedule appointments for our service departments.Confirm appointments and follow up on customer satisfaction.Introduce new customers to the benefits of doing business with Balise.Educating customers about their vehicle needs and other questions they may have.Partner with Service Advisors & Parts department if guests are inquiring on the status of their vehicle or an ETA for part arrivals.Other duties assigned by managers.Environmental & Physical Requirements:While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hear.While performing the duties of this job, the employee may incidentally be required to stoop, kneel, and crouch, lift weight, or exert a force up to a maximum of 25 pounds.Benefits Include:Health, dental, life and disability insurance401(k) with company matchFlexible spending accountsPaid Time-OffSkills & Requirements:Excellent customer service skillsAbility to learn product knowledge & upsell customers on services.Answer phone callsFlexible training & work scheduleBasic computer skills are required.Ability to multi-task.