Customer Retention Specialist — Flexible Scheduling & Growth

PREMIER Bankcard, LLC in; Sioux Falls (SD); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Dental coverage

Vision coverage

401(k) match

Volunteer hours

Wellness program

Career growth opportunities

Job summary

Premier Bankcard on-site in Sioux Falls is seeking a Customer Retention Representative (Administrative) to join our team. We offer full-time and part-time shifts with a pay range of $17.25-$19.15 per hour plus monthly incentives, and a comprehensive benefits package including health, dental, vision, PTO, and a 401(k) match.

Training is extensive and paid, supporting career growth within PREMIER Bankcard. The role focuses on retaining customers by resolving issues, educating on benefits, and

Qualifications

• Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.
• Ensure that all tasks meet quality standards and comply with regulations by following established procedures and company guidelines.
• Educate customers on benefits, rewards, and features of retaining the account.
• Maintain control of conversations and appropriately answer customer objections and questions

Responsibilities

• Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.
• Ensure that all tasks meet quality standards and comply with regulations by following established procedures and company guidelines.
• Educate customers on benefits, rewards, and features of retaining the account.
• Maintain control of conversations and appropriately answer customer objections and questions

Job description

Premier Bankcard on-site in Sioux Falls is seeking a Customer Retention Representative (Administrative) to join our team. We offer full-time and part-time shifts with a pay range of $17.25-$19.15 per hour plus monthly incentives, and a comprehensive benefits package including health, dental, vision, PTO, and a 401(k) match.

Training is extensive and paid, supporting career growth within PREMIER Bankcard. The role focuses on retaining customers by resolving issues, educating on benefits, and