Customer Retention & Renewal Specialist

Kevin Baez - State Farm Agent; Hillsborough Township (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Kevin Baez - State Farm Agent seeks a Customer Retention Specialist in Hillsborough, NJ, to support customer relationships and contribute to office growth. You'll focus on outreach, policy renewals, and maintaining relationships while striving to enhance customer satisfaction.

We value individuals who are calm, compassionate, and dedicated to making a positive impact in our community. Experience in customer service or account management is preferred, and candidates must be able to obtain relevant state insurance licenses.

Qualifications

• Strong interpersonal and problem‑solving abilities.
• Effective communication and listening skills.
• Detail‑oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal abilities

Problem-solving

Effective communication

Customer experience focus

Job description

Kevin Baez - State Farm Agent seeks a Customer Retention Specialist in Hillsborough, NJ, to support customer relationships and contribute to office growth. You'll focus on outreach, policy renewals, and maintaining relationships while striving to enhance customer satisfaction.

We value individuals who are calm, compassionate, and dedicated to making a positive impact in our community. Experience in customer service or account management is preferred, and candidates must be able to obtain relevant state insurance licenses.