Customer Retention Specialist - State Farm Agent Team Member

Kyra Slade; Yaphank (NY); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Parental leave

401(k) matching

Bonus based on performance

Job summary

Kyra Slade - State Farm Agent in Yaphank, NY is seeking a Customer Retention Specialist to support ongoing relationships with existing clients, manage renewals, and drive outreach initiatives. You’ll help customers protect what matters, review accounts and updates, and collaborate with the team to grow the office while maintaining high standards of service and community care.

If you’re compassionate under pressure, good at listening, and genuinely care about your community, you’ll fit right in

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Effective communication

Active listening

Detail-oriented

Job description

Benefits:

• Paid time off
• Parental leave
• 401(k) matching
• Bonus based on performance

You May Be a Great Fit as a Customer Retention Specialist at Kyra Slade - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Yaphank, NY 11980

At Kyra Slade - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.