Customer Retention Specialist — Build Trust & Growth

Daniell Johnston - State Farm Agent; Moulton (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Signing bonus

Bonus based on performance

Job summary

Daniell Johnston State Farm in Moulton, AL, seeks a Customer Retention Specialist to nurture existing relationships, renewals, and coverage options for clients. You will review accounts, identify opportunities, and maintain accurate records while supporting office growth.

The ideal candidate is people-focused, communicates clearly, and can guide customers with empathy through life events, ensuring exceptional service and trust in our community.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Job description

Daniell Johnston State Farm in Moulton, AL, seeks a Customer Retention Specialist to nurture existing relationships, renewals, and coverage options for clients. You will review accounts, identify opportunities, and maintain accurate records while supporting office growth.

The ideal candidate is people-focused, communicates clearly, and can guide customers with empathy through life events, ensuring exceptional service and trust in our community.