Customer Retention & Renewals Specialist

Kali Render - State Farm Agent; Holly Hill (SC); Presencial; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Descripción de la vacante

Kali Render State Farm in Holly Hill, SC is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This role focuses on outreach, policy renewals, and relationship maintenance.

Strong interpersonal skills and the ability to listen first are essential to build trust and guide customers toward solutions, while complying with state licensing requirements.

Formación

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsabilidades

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Conocimientos

Interpersonal skills

Communication

Problem-solving

Listening skills

Customer service

Descripción del empleo

Kali Render State Farm in Holly Hill, SC is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This role focuses on outreach, policy renewals, and relationship maintenance.

Strong interpersonal skills and the ability to listen first are essential to build trust and guide customers toward solutions, while complying with state licensing requirements.