Customer Retention & Renewal Specialist

MIZRAIN YEVERINO - State Farm Agent; Elgin (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Training & development

Bonus based on performance

Job summary

Mizrain Yeverino Insurance Agency is seeking a Customer Retention Specialist to support ongoing customer relationships and drive office growth in Elgin, IL. This role focuses on outreach, policy renewals, and maintaining client relationships with a community-first approach.

You will work closely with team members to review accounts, provide coverage guidance, and identify opportunities to improve customer satisfaction while protecting what matters most to clients.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication

Active listening

Customer service experience

Insurance licensing readiness

Job description

Mizrain Yeverino Insurance Agency is seeking a Customer Retention Specialist to support ongoing customer relationships and drive office growth in Elgin, IL. This role focuses on outreach, policy renewals, and maintaining client relationships with a community-first approach.

You will work closely with team members to review accounts, provide coverage guidance, and identify opportunities to improve customer satisfaction while protecting what matters most to clients.