Customer Retention & Renewal Specialist

Doug Valentine - State Farm Agent; Cedar Rapids (IA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Job summary

Doug Valentine - State Farm Agent is seeking a Customer Retention Specialist to support ongoing customer relationships, outreach, and policy renewals in Cedar Rapids, IA. The role focuses on maintaining engagement, updating accounts, and driving office growth within a supportive local team.

The ideal candidate will combine strong communication, empathy, and a detail-oriented mindset to provide excellent service and meaningful guidance on coverage options.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication

Detail-oriented

Customer service experience

Insurance license eligibility

Job description

Doug Valentine - State Farm Agent is seeking a Customer Retention Specialist to support ongoing customer relationships, outreach, and policy renewals in Cedar Rapids, IA. The role focuses on maintaining engagement, updating accounts, and driving office growth within a supportive local team.

The ideal candidate will combine strong communication, empathy, and a detail-oriented mindset to provide excellent service and meaningful guidance on coverage options.