Customer Resolution Specialist - Inbound Call Center

1US37 Strada U.S. Payroll, LLC; Tallahassee (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health coverage

Paid leave (vacation, sick, parental)

Retirement plans

Learning opportunities

Job summary

Strada in Tallahassee is seeking dedicated Call Center Representatives to support Florida employees and retirees with benefits, payroll, and retirement inquiries. This full-time, in-person role requires handling inbound calls, documenting interactions, and maintaining confidentiality in a professional environment.

The position offers standard 8-hour shifts with occasional 10-hour AHOD days, a focus on accuracy, and collaboration within a team dedicated to service excellence.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service or call center experience preferred.
• Strong verbal communication and active listening skills.
• Ability to document interactions accurately across multiple systems.
• Ability to handle sensitive information with discretion and professionalism.

Responsibilities

• Answer inbound calls from State of Florida employees and retirees in a professional, courteous manner.
• Assist callers with benefits enrollment, payroll, deductions, dependent documentation, and retirement information.
• Accurately document all interactions, actions taken, and resolutions in designated systems.
• Research and resolve inquiries following policies, SLAs, and procedures.
• Escalate complex issues to leadership or specialized teams as needed.
• Maintain confidentiality and compliance with regulations; meet quality, productivity, and attendance expectations.
• Participate in training and team meetings to stay current on program updates.

Skills

Customer service

Active listening

Verbal communication

Documentation

Multi-system navigation

Attendance flexibility

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Strada in Tallahassee is seeking dedicated Call Center Representatives to support Florida employees and retirees with benefits, payroll, and retirement inquiries. This full-time, in-person role requires handling inbound calls, documenting interactions, and maintaining confidentiality in a professional environment.

The position offers standard 8-hour shifts with occasional 10-hour AHOD days, a focus on accuracy, and collaboration within a team dedicated to service excellence.