Hybrid - Entry Level Outbound Customer Support

TEKsystems; United States; Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid time off

Disability coverage

Job summary

TEKsystems is seeking a Customer Service Representative for our Collections Department in Winchester, VA. This contract-to-hire position involves handling a high volume of calls, guiding customers through account status and payment options, and resolving delinquent accounts with empathy and efficiency.

The role requires strong communication, problem-solving, and the ability to navigate multiple software systems in a fast-paced environment.

Qualifications

• Excellent communication and problem-solving skills.
• Ability to thrive in a fast-paced call center environment.
• Experience handling collections or payment-related inquiries is a plus.

Responsibilities

• Handle a high volume of inbound and outbound customer calls in a call center production environment.
• Utilize an automated dialing system to contact customers regarding account-related matters.
• Respond professionally to inquiries and provide accurate information on account status, payment options, and resources.
• Assist customers with resolving early-stage delinquent accounts 1–30 days past due.
• Maintain daily productivity while managing 80–120+ interactions per day.
• Document all interactions, updates, commitments, and resolutions in company systems.
• Navigate multiple software applications while speaking with customers.
• Meet performance metrics for service quality, attendance, productivity, and resolution.
• Adhere to policies, compliance requirements, and customer privacy standards.
• Collaborate with team members and other departments to ensure a positive customer experience.

Skills

Customer service

Communication

Problem solving

Call center

Account knowledge

Education

High school diploma or GED

Tools

CRM software

Dialer system

Job description

Position Summary

We are seeking a motivated and customer-focused Customer Service Representative to join our Collections Department. In this role, you will serve as the primary point of contact for customers regarding their accounts, providing exceptional service while helping them resolve payment-related concerns. This is an excellent opportunity for candidates looking to start a career in customer service, banking, financial services, or collections.

The ideal candidate is an effective communicator who enjoys helping customers, problem-solving, and working in a fast-paced call center environment. You'll assist customers by answering questions, reviewing account details, discussing payment options, and providing solutions that support both the customer and the organization.

Key Responsibilities

• Handle a high volume of inbound and outbound customer calls in a call center production environment.
• Utilize an automated dialing system to contact customers regarding account-related matters.
• Respond professionally to customer inquiries and provide accurate information regarding account status, payment options, and available resources.
• Assist customers with resolving early-stage delinquent accounts that are generally 1 to 30 days past due.
• Maintain daily productivity expectations while managing approximately 80-120+ customer interactions per day.
• Review customer situations and recommend appropriate payment solutions.
• Build rapport with customers while maintaining professionalism and empathy during sensitive conversations.
• Accurately document all customer interactions, account updates, payment commitments, and resolutions within company systems.
• Navigate multiple software applications simultaneously while speaking with customers.
• Meet established performance metrics related to customer service, call quality, attendance, productivity, and account resolution.
• Adhere to company policies, compliance requirements, and customer privacy standards.
• Work collaboratively with team members, supervisors, and other departments to ensure a positive customer experience.

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Job Type & Location

This is a Contract to Hire position based out of Winchester, VA.

Pay and Benefits

The pay range for this position is $18.95 - $18.95/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Winchester,VA.

Application Deadline

This position is anticipated to close on Oct 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.