Banking Customer Resolution Specialist

First Fidelity Bank; Norman (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus

Training & development

Job summary

First Fidelity Bank is seeking a Customer Resolution Specialist to join our Norman, OK Contact Center. You will help clients by phone and online chat, resolve issues, and build trust with a focus on clear, empathetic communication.

We offer a $1,000 sign-on bonus with a one-year retention agreement, competitive pay, and comprehensive training to help you succeed in a fast-paced, supportive environment.

Qualifications

• Experience: at least 1 year in banking or contact center.
• High school diploma or equivalent.
• Live chat experience is a plus.

Responsibilities

• Provides prompt, courteous service via telephone, mobile app, and live chat.
• Responds to inquiries, researches issues, and resolves concerns.
• Assists clients with loan and new account applications, including scheduling closings.

Skills

Active listening

Empathy

Verbal communication

Written communication

Time management

Multitasking

Teamwork

Independent work

Problem solving

Education

High School Diploma

Job description

First Fidelity Bank is seeking a Customer Resolution Specialist to join our Norman, OK Contact Center. You will help clients by phone and online chat, resolve issues, and build trust with a focus on clear, empathetic communication.

We offer a $1,000 sign-on bonus with a one-year retention agreement, competitive pay, and comprehensive training to help you succeed in a fast-paced, supportive environment.