Client Success & Resolution Specialist

First Fidelity Bank; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus

Training & development

Advancement opportunities

Job summary

First Fidelity Bank is hiring a Customer Service Specialist in Oklahoma City to provide exceptional support by phone, chat, and digital channels. You will handle inquiries, resolve issues, and promote bank products with a friendly and proactive approach.

The role requires at least one year in banking or a contact center and a high school diploma, with training and growth opportunities offered within a collaborative team environment.

Qualifications

• At least 1 year banking or contact center experience required.
• Live chat experience is a plus.

Responsibilities

• Provides prompt, courteous, and accurate service to clients via telephone, mobile app, and live chat.
• Responds to client inquiries, researches issues, and resolves problems with ownership.
• Maintains a friendly, professional demeanor and de-escalates client issues.
• Learns bank products, services, and procedures through ongoing training and self-study.
• Documents issues and status clearly in systems and communications.

Skills

Active listening

Empathy

Verbal communication

Written communication

Keyboarding

Time management

Teamwork

Education

High school diploma

Job description

First Fidelity Bank is hiring a Customer Service Specialist in Oklahoma City to provide exceptional support by phone, chat, and digital channels. You will handle inquiries, resolve issues, and promote bank products with a friendly and proactive approach.

The role requires at least one year in banking or a contact center and a high school diploma, with training and growth opportunities offered within a collaborative team environment.