Customer Resolution Leader: Disputes & CX

Airgas; Tulsa (OK); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid Holidays

Tuition Assistance

Airgas Scholarship Program

Job summary

Airgas in Tulsa, OK seeks a Customer Resolution Manager to lead regional dispute resolution teams, drive root-cause analysis, and accelerate settlements while preserving customer loyalty. You will partner with the AR Manager and field operations to minimize disputes and improve the customer experience across the AR and collections processes.

Qualified candidates have 5+ years leading back-office or customer service in distribution settings, a Bachelor's degree, and strong leadership,

Qualifications

• Strong leadership to direct work locally and virtually.
• Collaborative, able to influence multiple leadership levels and deliver exceptional customer service.
• Independent and proactive with strategic planning and project management.
• Adaptive, entrepreneurial in fast-paced environments.
• Proficient in Google Suite and Microsoft Office.
• Experience with SAP is a plus.

Responsibilities

• Lead and oversee the regional dispute resolution org, directing CX Supervisors and Specialists.
• Serve as liaison between regional dispute team and Central Division Business Service Center.
• Communicate regularly to senior executives on strategies, goals, status and metrics.
• Establish clear accountability for benchmarks like dispute cycle time and root-cause elimination.
• Provide coaching and performance management to foster a high-performing team.
• Partner with AR Manager and field operations to address root causes and streamline workflows.
• Foster a collaborative, customer-centric environment for rapid resolutions.
• Ensure delivery of exceptional service during AR and collections to build loyalty.

Skills

Leadership

Collaboration

Communication

Strategic planning

Problem solving

Travel

Team mentoring

Google Suite

Microsoft Office

SAP

Education

Bachelor's degree in business management or related field

Tools

Google Suite

Microsoft Office

SAP

Job description

Airgas in Tulsa, OK seeks a Customer Resolution Manager to lead regional dispute resolution teams, drive root-cause analysis, and accelerate settlements while preserving customer loyalty. You will partner with the AR Manager and field operations to minimize disputes and improve the customer experience across the AR and collections processes.

Qualified candidates have 5+ years leading back-office or customer service in distribution settings, a Bachelor's degree, and strong leadership,