Collections & Customer Experience Strategy Lead

US11345-AIRGAS Airgas USA, LLC; Glenpool (OK); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid Holidays & Vacation

Disability Insurance

Tuition Assistance

Job summary

Airgas USA, LLC in Tulsa, OK is seeking a Customer Experience Manager (CXM) for Collections. The role leads CX Supervisors and Collections Specialists to optimize overdue accounts, accelerate cash flow, and mitigate portfolio risk while maintaining customer relationships.

Strong leadership and collaboration across regional teams are essential. The position requires a Bachelor’s degree and 5+ years in AR/Collections, with 3+ years in people leadership.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting or a related field.
• 5+ years leading Back Office, Accounts Receivable, Collections functions, Customer Service in a multi-business unit distribution environment.
• 3+ years motivating, influencing, and leading high-performing teams.

Responsibilities

• Oversee a team of CX Supervisors and Collections Specialists.
• Develop and execute strategies to reduce DSO and aging balances.
• Coordinate with regional CX, credit/AR and leadership on collections performance.

Skills

Leadership

Accounts Receivable

Collections

Customer Service

Cross-functional collaboration

Education

Bachelor’s degree in Business Admin/Finance/Accounting

Tools

SAP

ERP systems

Job description

Airgas USA, LLC in Tulsa, OK is seeking a Customer Experience Manager (CXM) for Collections. The role leads CX Supervisors and Collections Specialists to optimize overdue accounts, accelerate cash flow, and mitigate portfolio risk while maintaining customer relationships.

Strong leadership and collaboration across regional teams are essential. The position requires a Bachelor’s degree and 5+ years in AR/Collections, with 3+ years in people leadership.